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Kumar Sheth
LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Kumar Sheth
LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Kumar Sheth
LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Raj Wadhwani
On my way to Orlando to set up the 2013 Americas Best Practice conference
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Industry News

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Optum Introduces New Partnership with HealthEdge
Technology-enabled outsourcing servi
May 17, 2013 8:54:00 AM
SafeData by IntraNext Systems Receives PCI Certification
IntraNext Systems announces that its
May 17, 2013 8:47:00 AM
1Call Introduces Care Calls Scripts to Help Healthcare Organizations
Having fewer patients readmitted hel
May 17, 2013 8:44:00 AM
Genesys Launches New Proactive Engagement Solution
Solution proactively engages web vis
May 17, 2013 8:35:00 AM
Starwood Hotels and Resorts Plans to Open Wichita Call Center
A hotel and resort company has annou
May 17, 2013 8:31:00 AM
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Industry Tips

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Empathy
It is very easy to lose customers when you have staff who are unable to empathise with customers. Wh...
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Featured Editorial
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
8 Key Factors to Consider When Choosing an Outsourcer
Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.
Million Telemarketing Calls a Day: ACMA
New research by the Australian Communications and Media Authority (ACMA) suggests that more than a million telemarketing calls are made to Australians every day.
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Industry Blogs

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Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
Raj Wadhwani - 2 Tickets to Amazing Best Practice Event up for grabs!
WIN in our no cost competition and learn the latest Best Practices!
We have a pair of tickets for a...
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Members Online
Aqeel Jatoi MCR Pvt. Ltd Franchisee of PizzaHut in Pakistan
Raj Wadhwani ContactCenterWorld.com
Frank Weber The Results Companies
Rima Mulyati PT. XL Axiata, Tbk.
Ben Oxford Western Power and Customer Service Council
Raman Arora Spanco BPO
Hai Le HoaSao Group
Oleg Chornobryvtsev Adelina Holding LLC
Roman Hryso Adelina-Holding LLC
Tyler Zawacki contactcenterworld.com
Yukol Rompo Kasikornbank PLC.
Sharon Price ContactCenterWorld.com
Kamal M Servion
Paulo Fernandes Oi (telecommunications)
Daniel Persuitte MassMutual
Matt Schweigerdt OppenheimerFunds
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