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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Blended Outsourcers By % Growth of Sales
Revenue |
|
Rank |
Company |
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1 |
ACS
(Dallas, TX, USA)1 |
|
2 |
American Customer Care
(Bristol, CT, USA)2 |
|
3 |
PCCW Teleservices
(Hong Kong, China) |
|
4 |
L-3 Microdyne
(Torrance, CA, USA) |
|
5 |
Atelka
(Montreal, QC, Canada) |
|
6 |
TRG Customer Solutions
(Washington, DC, USA) |
|
7 |
Telvista
(Dallas, TX, USA)3 |
|
8 |
Etelecare
(Quezon City, Phillipines) |
|
9 |
OKS Ameridial
(N. Canton, OH, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Blended Outsourcers By % Growth of Seats |
|
Rank |
Company |
|
1 |
American Customer Care
(Bristol, CT, USA)2 |
|
2 |
Atelka
(Montreal, QC, Canada) |
|
3 |
L-3 Microdyne
(Torrance, CA, USA) |
|
4 |
PCCW Teleservices
(Hong Kong, China)1 |
|
5 |
OKS Ameridial
(N. Canton, OH, USA) |
|
6 |
Telvista
(Dallas, TX, USA)3 |
|
7 |
ACS
(Dallas, TX, USA) |
|
8 |
TRG Customer Solutions
(Washington, DC, USA) |
|
9 |
Etelecare
(Quezon City, Phillipines) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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