The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
|
|
Blended Outsourcers By
# of Agents Serving Americas |
|
Rank |
Company |
|
1 |
ACS
(Dallas, TX, USA)1 |
|
2 |
TRG Customer Solutions
(Washington, DC, USA) |
|
3 |
OKS Ameridial
(N. Canton, OH, USA) |
|
4 |
Atelka
(Montreal, QC, Canada)2 |
|
5 |
L-3 Microdyne
(Torrance, CA, USA) |
|
6 |
Etelecare
(Quezon City, Phillipines) |
|
7 |
American Customer Care
(Bristol, CT, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
|
|
|
Blended Outsourcers By
# of Agents Serving EMEA |
|
Rank |
Company |
|
1 |
TRG Customer Solutions
(Washington, DC, USA)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
OKS Ameridial
(N. Canton, OH, USA) |
|
4 |
L-3 Microdyne
(Torrance, CA, USA)2 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
|
|
|
Blended Outsourcers By
# of Agents Serving APAC |
|
Rank |
Company |
|
1 |
PCCW Teleservices
(Hong Kong, China)1 |
|
2 |
TRG Customer Solutions
(Washington, DC, USA) |
|
3 |
ACS
(Dallas, TX, USA) |
|
4 |
L-3 Microdyne
(Torrance, CA, USA)2 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
|
| | Date Published:
Tuesday, January 15, 2008 |
|
