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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Blended Outsourcers By Email Support Volume |
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Rank |
Company |
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1 |
TRG Customer Solutions
(Washington, DC, USA)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
American Customer Care
(Bristol, CT, USA)2 |
|
4 |
L-3 Microdyne
(Torrance, CA, USA) |
|
5 |
Telvista
(Dallas, TX, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Blended Outsourcers By Automated Call Handling
Volume |
|
Rank |
Company |
|
1 |
ACS
(Dallas, TX, USA)1 |
|
2 |
TRG Customer Solutions
(Washington, DC, USA) |
|
3 |
Atelka
(Montreal, QC, Canada)2 |
|
4 |
PCCW Teleservices
(Hong Kong, China) |
|
5 |
OKS Ameridial
(N. Canton, OH, USA) |
|
6 |
Telvista
(Dallas, TX, USA)3 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Blended Outsourcers By Web Chat Volume |
|
Rank |
Company |
|
1 |
ACS
(Dallas, TX, USA)1 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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