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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Inbound Outsourcers By
# of Agents Serving Americas |
|
Rank |
Company |
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1 |
Sitel
(Nashville, TN, USA)1 |
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2 |
ACS
(Dallas, TX, USA) |
|
3 |
Etelecare
(Quezon City, Phillipines) |
|
4 |
Telvista
(Dallas, TX, USA) |
|
5 |
Telus
(Singapore) |
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6 |
Cyber City Teleservices
(Clark, Phillipines) |
|
7 |
The Connection
(Burnsville, MN, USA) |
|
8 |
Telerx
(Horsham, PA, USA)2 |
|
9 |
L-3 Microdyne
(Torrance, CA, USA) |
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10 |
OKS Ameridial
(N. Canton, OH, USA) |
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11 |
Teleservices Direct
(Indianapolis, IN, USA) |
|
12 |
Influent
(Dublin, OH, USA) |
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13 |
Inktel Direct
(Miami Lakes, FL, USA)3 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Inbound Outsourcers By # of Agents Serving EMEA |
|
Rank |
Company |
|
1 |
Sitel
(Nashville, TN, USA)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
Etelecare
(Quezon City, Phillipines) |
|
4 |
NIIT SmartServe
(Gurgaon, India)3 |
|
5 |
Telus
(Singapore) |
|
6 |
L-3 Microdyne
(Torrance, CA, USA)2 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Top Outsourcers By # of Agents Serving APAC |
|
Rank |
Company |
|
1 |
Sitel
(Nashville, TN, USA)1 |
|
2 |
PCCW Teleservices
(Hong Kong, China) |
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3 |
ACS
(Dallas, TX, USA) |
|
4 |
Telus
(Singapore) |
|
5 |
Influent
(Dublin, OH, USA)2 |
|
6 |
L-3 Microdyne
(Torrance, CA, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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