The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
|
|
Inbound Outsourcers By
# of Business to Business
Agents |
|
Rank |
Company |
|
1 |
Sitel
(Nashville, TN, USA)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
Cyber City Teleservices
(Clark, Phillipines) |
|
4 |
Etelecare
(Quezon City, Phillipines) |
|
5 |
Telus
(Singapore) |
|
6 |
PCCW Teleservices
(Hong Kong, China) |
|
7 |
Telvista
(Dallas, TX, USA) |
|
8 |
L-3 Microdyne
(Torrance, CA, USA)2 |
|
9 |
The Connection
(Burnsville, MN, USA) |
|
10 |
Telerx
(Horsham, PA, USA) |
|
11 |
OKS Ameridial
(N. Canton, OH, USA) |
|
12 |
Inktel Direct
(Miami Lakes, FL, USA)3 |
|
13 |
Influent
(Dublin, OH, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
|
|
|
Inbound
Outsourcers By # of Business to Consumer
Agents |
|
Rank |
Company |
|
1 |
Sitel
(Nashville, TN, USA)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
Etelecare
(Quezon City, Phillipines) |
|
4 |
Telvista
(Dallas, TX, USA) |
|
5 |
Telus
(Singapore) |
|
6 |
Cyber City Teleservices
(Clark, Phillipines) |
|
7 |
PCCW Teleservices
(Hong Kong, China) |
|
8 |
The Connection
(Burnsville, MN, USA) |
|
9 |
Telerx
(Horsham, PA, USA)2 |
|
10 |
Influent
(Dublin, OH, USA) |
|
11 |
Teleservices Direct
(Indianapolis, IN, USA) |
|
12 |
OKS Ameridial
(N. Canton, OH, USA) |
|
13 |
L-3 Microdyne
(Torrance, CA, USA) |
|
14 |
NIIT SmartServe
(Gurgaon, India)3 |
|
15 |
Inktel Direct
(Miami Lakes, FL, USA) |
Note:
1 - Top Outsourcer in the
large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
|
| | Date Published:
Tuesday, January 15, 2008 |
|
