|
The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
|
|
Inbound Outsourcers By % Growth of Sales Revenue |
|
Rank |
Company |
|
1 |
NIIT SmartServe
(Gurgaon, India)3 |
|
2 |
American Customer Care
(Bristol, CT, USA)1 |
|
3 |
Cyber City Teleservices
(Clark, Phillipines) |
|
4 |
Telus
(Singapore) |
|
5 |
L-3 Microdyne
(Torrance, CA, USA)2 |
|
6 |
Etelecare
(Quezon City, Phillipines) |
|
7 |
Sitel
(Nashville, TN, USA) |
|
8 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
9 |
The Connection
(Burnsville, MN, USA) |
|
10 |
Influent
(Dublin, OH, USA) |
|
11 |
ACS
(Dallas, TX, USA) |
|
12 |
Telvista
(Dallas, TX, USA) |
|
13 |
PCCW Teleservices
(Hong Kong, China) |
|
14 |
Teleservices Direct
(Indianapolis, IN, USA) |
|
15 |
OKS Ameridial
(N. Canton, OH, USA) |
Note:
1 -
Top Outsourcer in the large-size category (greater than 1000 agents)
2 - Top
Outsourcer in the mid-size category (250 - 999 agents)
3 - Top
Outsourcer in the small-size category (less than 249 agents)
|
|
|
Inbound Outsourcers By % Growth of Seats |
|
Rank |
Company |
|
1 |
Etelecare
(Quezon City, Phillipines)1 |
|
2 |
American Customer Care
(Bristol, CT, USA) |
|
3 |
NIIT SmartServe
(Gurgaon, India)3 |
|
4 |
Teleservices Direct
(Indianapolis, IN, USA)2 |
|
5 |
Influent
(Dublin, OH, USA) |
|
6 |
PCCW Teleservices
(Hong Kong, China) |
|
7 |
Telerx
(Horsham, PA, USA) |
|
8 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
9 |
L-3 Microdyne
(Torrance, CA, USA) |
|
10 |
Cyber City Teleservices
(Clark, Phillipines) |
|
11 |
Telvista
(Dallas, TX, USA) |
|
12 |
OKS Ameridial
(N. Canton, OH, USA) |
|
13 |
Telus
(Singapore) |
|
14 |
ACS
(Dallas, TX, USA) |
|
15 |
The Connection
(Burnsville, MN, USA) |
|
16 |
Sitel
(Nashville, TN, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
|
| | Date Published:
Tuesday, January 15, 2008 |
|
|
|
|
