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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Outbound Outsourcers By % Revenue Growth |
|
Rank |
Company |
|
1 |
Telus
(Singapore)2 |
|
2 |
PCCW Teleservices
(Hong Kong, China)1 |
|
3 |
L-3 Microdyne
(Torrance, CA, USA)3 |
|
4 |
The Connection
(Burnsville, MN, USA) |
|
5 |
Influent
(Dublin, OH, USA) |
|
6 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
7 |
NIIT SmartServe
(Gurgaon, India) |
|
8 |
Teleservices Direct
(Indianapolis, IN, USA) |
|
9 |
Telvista
(Dallas, TX, USA) |
|
10 |
OKS Ameridial
(N. Canton, OH, USA) |
|
11 |
TRG Customer Solutions
(Washington, DC, USA) |
|
12 |
American Customer Care
(Bristol, CT, USA) |
|
13 |
Etelecare
(Quezon City, Phillipines) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Outbound Outsourcers By % Growth of Outbound
Hours |
|
Rank |
Company |
|
1 |
Telus
(Singapore)2 |
|
2 |
The Connection
(Burnsville, MN, USA) |
|
3 |
Influent
(Dublin, OH, USA)1 |
|
4 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
5 |
PCCW Teleservices
(Hong Kong, China) |
|
6 |
OKS Ameridial
(N. Canton, OH, USA) |
|
7 |
NIIT SmartServe
(Gurgaon, India) |
|
8 |
American Customer Care
(Bristol, CT, USA) |
|
9 |
TRG Customer Solutions
(Washington, DC, USA) |
|
10 |
Etelecare
(Quezon City, Phillipines) |
|
11 |
Teleservices Direct
(Indianapolis, IN, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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