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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Outbound Outsourcers By
# of Agents Serving Americas |
|
Rank |
Company |
|
1 |
Influent
(Dublin, OH, USA)1 |
|
2 |
Etelecare
(Quezon City, Phillipines) |
|
3 |
Teleservices Direct
(Indianapolis, IN, USA) |
|
4 |
OKS Ameridial
(N. Canton, OH, USA)2 |
|
5 |
TRG Customer Solutions
(Washington, DC, USA) |
|
6 |
The Connection
(Burnsville, MN, USA) |
|
7 |
Telus
(Singapore) |
|
8 |
Telvista
(Dallas, TX, USA) |
|
9 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
10 |
L-3 Microdyne
(Torrance, CA, USA)3 |
|
11 |
NIIT SmartServe
(Gurgaon, India) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Outbound Outsourcers By
# of Agents Serving EMEA |
|
Rank |
Company |
|
1 |
TRG Customer Solutions
(Washington, DC, USA)1 |
|
2 |
NIIT SmartServe
(Gurgaon, India)2 |
|
3 |
OKS Ameridial
(N. Canton, OH, USA) |
|
4 |
Etelecare
(Quezon City, Phillipines) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
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Outbound Outsourcers By
# of Agents Serving APAC |
|
Rank |
Company |
|
1 |
PCCW Teleservices
(Hong Kong, China)1 |
|
2 |
TRG Customer Solutions
(Washington, DC, USA) |
|
3 |
Influent
(Dublin, OH, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000
agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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