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- View Transcript -Welcome to this week’s podcast brought to you by TopPlace2Work.com –TopPlace2Work.com is an employee engagement measuring tool that allows you to measure staff satisfaction while guaranteeing employee anonymity. And it’s powered by ContactCenterWorld.com.
Making news this week:
Paris Attacks: Helpline Launched for Welsh People
Toll-free Service for Gender-based Violence Victims
Regulator Raids 11 Debt Counselling Call Centres
Sussex Police's "Resolution Centre" Up and Running
Call Centre Operator Creates 450 Jobs in Newcastle
Hamilton Call Center StarTek Continues Hiring Ramp
Alorica Plans to Hire 300 in Topeka for its Call Center
FLS Connect to Establish Presence in the Midwest
RBS Scraps Bonuses for Branch and Call Centre Workers
T-Mobile Workers Protest ‘Gag-order’ Policies with Petition
Mandan Dispatchers Opt Not to Apply to Bismarck Call Center
Call to Unite All State Emergency Helplines
DCW Notice to Police Over Poor Response of Helpline Number
Only 12% of the Outsourcing Companies in Romania are Call Centers
Citi Bahrain Launches Call Centre
Best Contact Center Strategies – 2015 Best in the World Winners Announced at 2015 ContactCenterWorld.com Top Ranking Performers Awards
These and more stories are available on the website.
Coming up next week on ContactCenterWorld you can read about:
3 Steps Contact Centers can take to Survive the Holiday Rush
The Fine Art of Inclusive Customer Service
& The Art of the Possible: Dual Tone Multi Frequency and the Cloud in Call Centres
Also, visit the web page for daily tips.
How did ContactCenterWorld.com create the industry’s most illustrious awards and recognition program? – Easy. We made the competition like the Olympics, including heats, regionals and word final competitions. We put on conferences that get a record breaking 98 percent approval rating by those in attendance. We have international judges score your entry. We ask that you share only your best practices, so everyone in attendance can learn while you compete. We give you marketing materials after the awards so you can show your clients, customers and shareholders just how great you are in the contact center world. And we’ve been doing it for more than ten years. So when we say we have the contact center world’s most illustrious awards and recognition program – now you know. Enter in one or more than 30 categories in the 2016 Top Ranking Performers Awards today by clicking on the awards tab to begin this rewarding process.
For 2016 we urge you to buy a Corporate Membership. The benefits pay for the cost of the membership in the form of 2 conference tickets to one of our best practice sharing events next year. Free use of TopPlace2Work.com to measure staff engagement & satisfaction. Access to on-line benchmark studies by ContactCenterWorld.com and use of the site for your entire staff to access news, articles, research, case studies and interviews. Vendors also benefit from being listed in our on-line suppliers directory. Simply go to My Services and click on the Corporate Membership link.
We thank you for listening to this podcast brought to you by ContactCenterWorld.com – the global association for contact center and customer engagement best practices.
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