Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
R. Aju Eko Suprati
Ketua Subkelompok Program dan Anggaran
0
MEMBER
Firas Kurdi
Customer Service Director
0
MEMBER
Vijay s
Director
55

Blog Listings

Welcome to the ContactCenterWorld Members Blog Listings. These blogs are hosted as a service to members of ContactCenterWorld. If you are interested in your own blog sign in and set your blog up for free.

Note: The opinions and views expressed in any hosted Blogs are those of the authors and do not reflect those of ContactCenterWorld. ContactCenterWorld reserves the right to edit or delete the content that appears on any hosted blogs at its own discretion and as it deems necessary.

Edward Sklar

Why You Should Sell Your BPO Call Center Before AI Takes Over You’ve built a successful BPO call center business, but the writing is on the wall. Artificial intelligence is advancing fast, and it won’t be long before AI can handle customer calls as well as your best agents. The time is now to sell your call center at peak value before AI takes over the industry. In this article, we’ll explore the rapid improvements in AI, why hu...

Read More

Finnegan Pierson

In today's digital age, leveraging technology in creative ways can significantly boost customer traffic for businesses. From innovative marketing strategies to personalized customer experiences, technology offers a plethora of opportunities to attract and retain customers. Here, we delve into various tech solutions businesses can employ to drive customer traffic and enhance overall performance. Data-Driven Marketing Strategies Harnessing the powe...

Read More

Aayush Kamora

SYDNEY, Australia, 2024-Mar-19 — /EPR Network/ — Auraya, a leading voice intelligence organization, proudly announces the release of EVA Forensics 4.1, the newest iteration of its groundbreaking fraud detection and prevention solution. As fraudsters employ ever-more sophisticated tactics like social engineering and Deepfake voice synthesizers, traditional security measures struggle to keep pace. EVA Forensics, which combines cutt...

Read More

Eric Klein

Introducing Vicky, the new #VoiceAI agent from Cloudonix, Inc.! With the addition of our #GenerativeAI agent to your contact center, you can enhance your inbound and outbound calling experiences in as little as 30 minutes. Vicky is easily trained via a simple Google Sheet, allowing for a custom-tailored service experience that can also generate additional revenue for your business. Contact us today to learn more, or call Vicky at +1-805-410-1010...

Read More

Call Assist

In Geelong, businesses across various sectors are discovering the transformative impact of leveraging Call Assist’s inbound call centre services. Our comprehensive approach not only manages office overflow with unrivalled efficiency but also tailors customer interactions to the unique needs of every industry we serve. Versatile solutions for every sector Whether it’s healthcare, where missed calls can mean missed opportunities to prov...

Read More

Executive Boutique

  In the modern business world, adapting to the evolving demands of customer support is an absolute necessity. Studies consistently show that even a relatively small investment into customer service leads to decreased churn rate and overall customer acquisition cost. Furthermore, the continuous evolution of technology gives access to increasingly diverse customer bases across the globe. Technology is a driving force behind business growth ...

Read More

Ebony Taylor

In the ever-evolving landscape of staffing and recruitment, where talent is the cornerstone of success, building connections with candidates, clients, and like-minded companies emerges as a pivotal strategy. It's not just about filling positions; it's about forging meaningful relationships that drive mutual growth and success. Let's delve into why these connections are crucial in the world of staffing and recruitment. 1. Understanding Needs and E...

Read More

Richard Roberts

Contact centres can be challenging work environments. With high volumes of calls, targets to meet and what can sometimes be demanding customers - the culture you create will go a long way to boosting engagement and performance. Culture is becoming increasingly important to employees. If you need any convincing, consider this. A survey for career review website Glassdoor found that 77% of respondents would consider a company’s culture when s...

Read More

Page 1 of 19

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31743 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =