Want to Accelerate Call Center Performance and Improve Quality? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! In this seminar series, you'll learn breakthrough strategies you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover ways to set the r

Jacob Fleming Group presents Client Strategies & CRM for Finance and Insurance. Through case studies, discussion panels, and interactive sessions, this five star event will provide participants the opportunity to learn successful strategic, operational, and technical CRM implementations that result in life-long relationships and increased profits.

The Colombian Association of Call Centers established itself as a pioneer entity in charge of organizing the Andean Congress of Call Centers, Contact Centers and CRM, one of the most representative activities of the sector in the Andean Region.

This course is for planners or analysts who already have good basic spreadsheet skills, but want to get better results, by using more advanced Excel functions. You need to bring spreadsheets you want to improve or develop and schedule time to work on them after the course. For more information please contact Kirsten now at Kirsten.wiltshire@planningforum.co.uk

Be part or history in the making as we bring together leading associations, Government departments, top outsourcers and industry executives. Contact Center World's 2008 Americas Regional Contact Center Industry Summit is the forum to exchange information and ideas on the latest opportunities and challenges facing the contact center industry in North & South America. This is the place to network, share ideas and help make a difference to the industry through collaboration and information exchanges. The event is linked to the Top Ranking Performers (Contact Center World Awards) Conference & Expo and delegates to this event are invited to stay for the Conference (additional charge is applicable)

Consider this course if you want to challenge how you schedule and analyse alternative strategies. Why not attend with a colleague from HR or Operations, so that you can work together on taking ideas back to your own centre. For more information please contact Kirsten now at Kirsten.wiltshire@planningforum.co.uk

Be part or history in the making as we bring together leading associations, Government departments, top outsourcers and industry executives. Contact Center World's 2008 EMEA Regional Contact Center Industry Summit is the forum to exchange information and ideas on the latest opportunities and challenges facing the contact center industry in Europe, Middle East & Africa. This is the place to network, share ideas and help make a difference to the industry through collaboration and information exchanges. The event is linked to the Top Ranking Performers (Contact Center World Awards) Conference & Expo and delegates to this event are invited to stay for the Conference (additional charge is applicable).

The Call Center Week is the fastest growing call center event in the world! This is now the most comprehensive Call Center audience covering both function and industry.

This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.

Be part or history in the making as we bring together leading associations, Government departments, top outsourcers and industry executives. Contact Center World's 2008 APAC Regional Contact Center Industry Summit is the forum to exchange information and ideas on the latest opportunities and challenges facing the contact center industry in Asia Pacific. This is the place to network, share ideas and help make a difference to the industry through collaboration and information exchanges. The event is linked to the Top Ranking Performers (Contact Center World Awards) Conference & Expo and delegates to this event are invited to stay for the Conference (additional charge is applicable).

Managing a planning department in any organisation delivers many specialist challenges not seen in any other roles within a company. In recognition of this, the Professional Planning Forum has put together a brand new bespoke 2 day course to support current or aspiring managers in this field to give them the tools to be successful in their role

Planning for a back office environment is one of the hottest topics within the planning field at the current time as companies look to utilise front line planning principles in this area. In recognition of this, the Professional Planning Forum has put together a brand new 2 day course to give planners and analysts the tools to deliver planning principles to the back office env

Managing a planning department in any organisation delivers many specialist challenges not seen in any other roles within a company. In recognition of this, the Professional Planning Forum has put together a brand new bespoke 2 day course to support current or aspiring managers in this field to give them the tools to be successful in their role

This Conference has been described as one of the most unique & educational service & support conferences in the world. It is designed for leaders of help desks, service desks and contact centers.

This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.

In the next October 20, 21st the Portuguese Business Association of Contact Centers organizes its 4th International conference – CONTATCT CENTERS PORTUGAL 2008. This conference will attract major players and personalities of the contact centers activity from all over the world – reference and inspirational cases to Portugal. The main theme and concept to discuss will be the st

Whether managing your own team, communicating with operations or influencing external managers/departments, this is the ideal course if you need buy-in, action or deliverables from others

Master Class Seminars are for experienced planners, analysts or professionals or have a high level of planning experience. The seminars are for people who want to learn by discussing issues that are brought to it by other participants and to get feedback on their own issues from external colleagues with different experiences

This course id for busy analysts who want help to manage the situation differently. Why not take time out now, to practice skills that can help you manage your time more effectively, reduce stress and make things happen?

This programme works well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months mentoring support, to help planners contribute faster in the first months of their career.