Award Programs
For Your Center
Conferences & Events
Editorial Features
Tools & Utilities
FEATURED SUPPLIERS
LATEST MEMBERS
|
|
| Featured Editorial - Friday May 9, 2008 |
|
| What Our Experts Say |
Becoming A Contact Center Manager
Hello, I’m in the process of becoming a contact centre manager, could you help me with what kind of training courses that I need to do in order to be a certified call centre manager?
What the experts say
Setting Up A Command Center
I am working on a project to set up a central "Command Centre" to provide (1) resourse/capacity budget & planning real-time, (2) forecating & scheduling, (3) staff utilization & optimization, (4) real-time monitoring and managing of the workload (calls + backend work) for our call centre (500 agents).
What the experts say
Outbound Calling Times
I am setting up a call center for my company. My first question is: What are the best times for outbound calls (M-F and the weekends)?
What the experts say |
|
|
|
|
|
| Latest Contact Center Industry News |
|
|
|
| Today's Tip |
"Check Your Automated Attendant Regularly"
Many contact centers use automated attendant systems that give callers a number of options to chose from.
View This Tip
|
| Recent Executive Interviews... |
 |
|
|
 |
|
|
 |
|
|
 |
|
|
 |
|
|
 |
|
|
 |
|
|
|
|
|
|
|
Who's Going to be at the Top Performers Conference?
Will you be joining them?
Learn More.
|
|
