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Showing 1 to 20 of 102 News Items for the last 5 weeks

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	Global Paper Group Reports Benefits Through Real-Time CRM Solution STORA ENSO SIGNS SIX-FIGURE DEAL WITH SYNGRO TO CONTINUE ROLL-OUT OF INDUSTRY-LEADING CUSTOMER FEEDBACK PROGRAMME Date and Time Posted: March 16, 2010 1:51:00 PM EST
	TechExcel Announces ServiceWise and CustomerWise 8.5 Rushcliffe Borough Council awards tender to Telephonetics VIP for the revolutionary ContactCentre 59R that combines automation with live operators in one seamless application. Date and Time Posted: March 16, 2010 1:47:00 PM EST
	World’s Largest Industrial Auction Company “Sold!” on Avaya Unified Community Centralised, SIP-based Avaya communications solution provided by Unity Telecom helps Ritchie Bros. Auctioneers increase efficiency, reliability and save more than $225,000 annually Date and Time Posted: March 16, 2010 1:42:00 PM EST
	Malware Analysis and Remediation for Financial Institutions New Service Performs Remote Forensic Investigation on Customer Machines to Detect Source of Fraud and Mitigate Future Attacks Date and Time Posted: March 16, 2010 1:38:00 PM EST
	dvsAnalytics’ Encore Solution Remains PCI DSS Compliant Encore Enables Organizations to Maintain Compliance with the Latest PCI DSS Requirements Involving the Storage of Sensitive Data For dvsAnalytics, Inc.: Rachel Sauerbrey Marketing Communications... Date and Time Posted: March 16, 2010 1:30:00 PM EST
	Cabinet NG Simplifies Paperless Compliance for Financial Planners CNG-ONLINE Document Management Helps Financial Advisors Make the Transition to Paperless Date and Time Posted: March 15, 2010 2:17:00 PM EST
	Tigerpaw Launches Journal Connect for Microsoft Outlook Emails in Outlook automatically logged in Tigerpaw journal notes Date and Time Posted: March 15, 2010 2:12:00 PM EST
	Cross-Agent and Cross-Channel Customer Experience Declines in Financial Services Sector, Research Study Finds Industry performance in 2010 improves over 2009 in some individual channels but falls in cross-channel and cross-agent experience, according to new research from eGain Date and Time Posted: March 15, 2010 1:52:00 PM EST
	HSBC Breach – experts say embrace privileged user account security 2.0 Reports that the Swiss regulator FINMA is investigating the theft of data on up 24,000 private clients of the Geneva private bank of HSBC Holdings has been met with astonishment by Cyber-Ark, the data security specialist. Date and Time Posted: March 12, 2010 2:14:00 PM EST
	Globally Recognized IS Audit Designation Reaches Major Milestone The Certified Information Systems Auditor (CISA) credential, one of the globally recognized professional designations from ISACA, continues its growth at a record pace. Date and Time Posted: March 12, 2010 2:10:00 PM EST
	Retail sector ranks first in customer service in multi-industry “mystery shopping” customer experience research from eGain Retail is also the only sector to improve in multichannel customer experience among industries included in 2009 and 2010 research, nearly doubling its score Date and Time Posted: March 12, 2010 2:04:00 PM EST
	Interact Inc. Deploys Real-Time Billing and Rating Platform at LMT Interact Incorporated’s InvigorateX Real-Time Billing and Rating Solution brings Improved Mobile Services to Latvian Mobile Telecom Subscribers Date and Time Posted: March 11, 2010 1:16:00 PM EST
	TreeHouse Announces Marketing View Integration with Oracle CRM Demand Generation/Marketing Automation System Now Available as Integrated Solution for Oracle CRM On Demand Users Date and Time Posted: March 11, 2010 1:11:00 PM EST
	Envision Names Mark C. Perrin Executive Vice President of Sales and Service Sales executive brings more than 20 years of sales and business leadership across various industries, including telecommunications and call center automation Date and Time Posted: March 10, 2010 1:45:00 PM EST
	Aspect Positioned in the Leaders Quadrant for 2010 Magic Quadrant Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2010 Magic Quadrant Date and Time Posted: March 10, 2010 1:43:00 PM EST
	US Communications Providers Improve Slightly in Subscriber Service Overall, but Channel Silos Get Deeper Assessment of providers finds improvement in some aspects of service but cross-channel experience goes from bad to worse, according to “mystery shopping” research from eGain Date and Time Posted: March 10, 2010 1:37:00 PM EST
	24-7 INtouch Welcomes New VP of Strategic Sales onto Executive Team INtouch, a contact center outsourcer welcomed a new Executive onto the management leadership team, Michael Pratt. Date and Time Posted: March 10, 2010 1:36:00 PM EST
	CallCopy Honored as 2010 Service Rising Star by CRM Magazine Company’s call recording and contact center solutions recognized for enabling the delivery of high-quality service to their clients’ customers Date and Time Posted: March 10, 2010 1:30:00 PM EST
	CCT Group Announces the Acquisition of IRT CCT Group Limited ("CCTG") announces the acquisition of Interactive Response Technologies, Inc. ("IRT"). Following a business combination signed today, CCTG has completed the acquisition of IRT Date and Time Posted: March 10, 2010 1:22:00 PM EST
	LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud LiveTime’s new ITSM SaaS platform extends cloud deployment options as well as distributed storage engines for managed service providers. Date and Time Posted: March 9, 2010 2:26:00 PM EST

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