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	Marchex Adds ‘Call Mining' to Call Center Solution Seattle, September 1, 2010 -— Call advertising company Marchex Inc. has updated its telephone call-analytics solution, adding speech transcription as well as search and data-mining technology, to optimize cross-channel... Date and Time Posted: September 2, 2010 7:13:00 AM EST
	Hundreds Show For Sprint Call Center Job Fair ENGLEWOOD, Colo., August 31, 2010 -―  Good news on the Colorado job front. Sprint is hiring up to 100 people for its call center in Englewood. The company held a job fair on Tuesday. More than 800 people showed up looking for a... Date and Time Posted: September 2, 2010 7:11:00 AM EST
	Trip Mate Selects Cosentry to Provide Redundant KC Data Center, Call Center Trip Mate, Inc., the leading partner that travel professionals turn to for high-quality travel protection and services, has partnered with CoSentry to provide redundant Data Center and Call Center facilities and services. Headquartered in Kansas... Date and Time Posted: September 2, 2010 7:07:00 AM EST
	U.K. Auto Insurer to Expand N.S. Call Centre Call centre has 260 workers September 1, 2010 -- One of the world’s fastest-growing automobile insurance companies wants to add about 90 people to its Halifax workforce before Christmas. "We’re recruiting non-stop in... Date and Time Posted: September 2, 2010 7:04:00 AM EST
	Customer Direct, Travel Tripper Team Up to Offer Hotel Call Center Service September 1, 2010 -- Customer Direct, LLC and Travel Tripper, LLC have created a new, best of breed call center offering for hotels in North America. The solution leverages Travel Tripper’s leading booking engine technology and Customer... Date and Time Posted: September 2, 2010 7:00:00 AM EST
	TCN Releases SoftPhone: Complete Call Center Technology Now Available TCN’s full Virtual Call Center suite of products to contact customers – without having to purchase a single phone or to engage a telco provider. St. George, UT, September 1, 2010 -- TCN, Inc. today released next-generation call... Date and Time Posted: September 2, 2010 6:57:00 AM EST
	Calabrio Workforce Management Now Compliant with Avaya NES Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, August 31, 2010 -- Calabrio, Inc., a leading provider of customer interaction and contact center management... Date and Time Posted: September 2, 2010 6:54:00 AM EST
	TCS Bags £250m Deal with Unisys Insurance Unit Buy September 2, 2010 -- The acquisition of Unisys Corporation’s insurance business, Unisys Insurance Services Ltd (UISL), by Tata Consultancy Services’ UK subsidiary Diligenta could help India’s largest IT firm’s revenue from... Date and Time Posted: September 2, 2010 6:47:00 AM EST
	The Top Five Banks for Customer Service September 1, 2010 --  Banks are not enjoying the best of summers. Reports have streamed in over the last few months lambasting them for poor service and glaring errors. Santander is one of those singled out for a particular mauling, with... Date and Time Posted: September 2, 2010 6:40:00 AM EST
	Liverpool Direct to Represent UK at World Awards August 31, 2010 -- Liverpool Direct Limited, the city council's joint venture partnership with BT, is delighted to announce that Louise Gray, Head of Public Access Service, has been named as 2010 Industry Champion and will go on to represent the UK... Date and Time Posted: September 2, 2010 6:37:00 AM EST
	Fight for Barrow Call Centre Jobs September 1, 2010 -- A DEVELOPMENT agency fighting to save 52 Barrow jobs believes the town’s geographical remoteness figured in BT’s decision to shut a directory inquiries centre. The 118 500 centre in the telephone exchange next... Date and Time Posted: September 2, 2010 6:33:00 AM EST
	vividwireless Deploys RightNow to Support its Promise of ‘Highest Standards Sydney, 1 September 2010 - RightNow today announced that 4G wireless Internet network, vividwireless, a Seven Group Holdings Limited company, has deployed RightNow CX to help support its brand promise of the highest standards of customer... Date and Time Posted: September 2, 2010 6:27:00 AM EST
	Traffic Police Wants GPS in Call Centre Cabs August 31, 2010 -- The Delhi Traffic Police on Tuesday instructed all the call centre cab operators to install Global Positioning System (GPS) in their cabs so that their movements can be tracked. This is for the first time the traffic police have... Date and Time Posted: September 2, 2010 6:24:00 AM EST
	Essar Group Successfully Closes Acquisition of AGC Networks MUMBAI, September 1, 2010 -- The Shashi Ruia-led diversified Essar Group today said it has successfully completed the acquisition of AGC Networks, including closure of the offer representing 20 per cent of AGC Networks' outstanding... Date and Time Posted: September 2, 2010 6:19:00 AM EST
	Rainmaker Systems to Double its Philippine Employees September 1, 2010 -- Nasdaq-listed Rainmaker Systems Inc. will double the number of its Philippine workers by hiring some 1,000 employees in the next 12 months. "We've indicated that we expect to double our current population in the... Date and Time Posted: September 2, 2010 6:12:00 AM EST
	Teleperformance Acquires beCogent in the United Kingdom Paris, Aug 2010 -- Teleperformance, the world leader in the outsourced contact center market, announced today the acquisition of 100% of the equity of UK-based beCogent. Based in Scotland, beCogent has recognized expertise and deep... Date and Time Posted: September 1, 2010 10:34:00 AM EST
	VoltDelta Hosted Infrastructure TL9000 Release 5 Certified Independent audit re-certifies VoltDelta's Service Provider Solutions Quality Management Systems  BLUE BELL, Pa., Aug 31, 2010 -- VoltDelta Service Provider Solutions, part of Volt Information Sciences, a leading provider of virtual... Date and Time Posted: September 1, 2010 10:30:00 AM EST
	Queplix Appoints Michael Zuckerman as Chief Marketing Officer Enterprise Data Virtualization Leader Adds Senior Marketing Executive as Company Prepares for Growth  SUNNYVALE, Calif., Aug 31, 2010 -- Queplix Corp., the leader in enterprise data virtualization, today announced that it has appointed... Date and Time Posted: September 1, 2010 10:27:00 AM EST
	Novo Technologies and The Paisley Group Partner to Offer Superior Customer Tight integration between leading-edge expertise and technology offers well-rounded quality management solutions with solid bottom-line impacts for call centers. 30 August 2010 -- Novo Technologies, a leading innovator and supplier of... Date and Time Posted: September 1, 2010 10:23:00 AM EST
	ACS to Expand in Lexington, Add 700 Jobs $10-an-hour entry-level positions;company employs about 2,000 in city August 31, 2010 -- ACS announced Monday that the international company is expanding to its fifth location in Lexington, with 700 new call-center jobs. About 200 jobs... Date and Time Posted: September 1, 2010 10:21:00 AM EST

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