New York Life Living The Contact Center Dream
Darrell Robertson, Vice-President of New York Life Insurance talks about loyalty and building a strong team. He feels measuring themselves against others is a wonderful way to examine Best Practices. - "We all want to be part of a winning team, and we relish this opportunity to compare ourselves with other Best in Class operations." - Darrell Robertson, VP, New York Life

Published: 5/16/2008

It’s Not Taxing To Become An Award Winner
Warrick Farrow, Director, Client Contact Channel Design, Australian Taxation Office discusses Peer Recognition within the contact center industry. - "External awards programs like this provide us with a rare opportunity to showcase our innovation on the world stage and learn from our peers in the industry." - Warrick Farrow

Published: 5/14/2008

The Importance Of CRM Technology In Today's Contact Center - Exclusive Interview
Sanjay Kumar, CEO & Founder, vCustomer Corporation Provides detailed analysis of CRM Technology in today's Contact Centers.

Published: 5/12/2008

Volkswagen South Africa Driving The Contact Center Forward
Marius Swanepoel of Volkswagen South Africa describes the pride associated with contact center industry awards. - "External recognition not only confirms the internal measurement of business success but creates more equilibrium and a balanced view of true performance."

Published: 5/9/2008

Intelenet Global Services Gains International Recognition
Susir Kumar, CEO, Intelent Global Services expresses pride in his employees and company after being named a Regional Finalist for an International Award. - "The opportunity to network and showcase our strategic impact delivered to our clients at an Asia Pacific level is unique." Susir Kumar.

Published: 5/7/2008

NTUC Income, Provides Her Thoughts On Continuous Contact Center Improvement
Pauline Low, Head of the NTUC Income Insurance Co-operative Contact Center in Singapore competes for an International award and recognition this summer. - "To be a Finalist means that we can take the message to the global marketplace and continue our journey to learn and innovate while benchmarking against the Best-of-the-Best in the world."

Published: 5/5/2008

LinkQ General Manager Says Company Pride Is On The Line When Seeking Recognition
We Caught up with Rick Costa from LinkQ to discuss the value of winning a 3rd party validated award. Rick Costa - "We thrive on ensuring our entire team are recognized for the value they contribute to our organization, this recognition from Contact Centre World creates a blanket Recognition for our organization as a whole."

Published: 5/2/2008

Vodafone UK Calling On Experience To Earn Recognition
Alison Davidson and Patrick Williams share their thoughts on competing as a Regional Finalist in the Top Performers in the Contact Center Industry Awards. - "We have a fantastic story to tell and what a place to tell it! The fact that we have been so successful gave us the ticket to enter the awards."

Published: 4/28/2008

The Shopping Channel Sells Itself
Graham Kingma, Vice-President of Customer Care for The Shopping Channel, is looking to be crowned Best Medium-Sized Contact Center for the Americas Region by industry professionals. - "Our industry is a fantastic community full of great people willing to share best practices. We could not have improved over the years without the help of our peers in the contact center industry."

Published: 4/25/2008

Nominated For 10 Contact Center Industry Awards Is No Small Feat
Ensign Communique in Pakistan has been named as a Regional Finalist in the Top Performers in the Contact Center Industry awards in the APAC region. Wali Mughni, CEO is more than proud of their accomplishments to this stage and is looking forward to the next part of the competition.

Published: 4/23/2008

Exclusive Interview With Loane Sharpe on Winning Awards!
Loane Sharpe, Quest Flexible Staffing Solutions shares his colorful view on winning industry awards for his company. - "it is important to know whether our internal innovation process is producing world-class and cutting-edge ideas."

Published: 4/21/2008

Ajay Nambiar - Administrative Director, Club Mahindra Holidays On Being Named A Regional Finalist In The Top Performers In The Contact Center Industry Awards
Ajay Nambiar, Administrative Director for Club Mahindra Holidays in India comments on being nominated as a Regional Finalist in the Best Technology Innovation category in the Top Ranking Performers in the Contact Center Industry Awards for the APAC Region.

Published: 4/18/2008

Ben Oxford - Senior Manager Customer Operations, Silver Chain On Being Named A Regional Finalist In The Top Ranking Performers In The Contact Center Industry Awards
Top Performers in The Contact Center Industry Interview - Ben Oxford, Senior Manager of Customer Operations - Silver Chain, shares his thoughts on being named a Regional Finalist for Best Contact Center 51-249 agents in the APAC region.

Published: 4/16/2008

Desiree Bombenon - President & COO, PDL Contact Centers Ltd. On Being Named A Regional Finalist In The Top Ranking Performers In The Contact Center Industry Awards
Desiree Bombenon, President & COO of PDL Contact Centers Ltd. comments on her Regional Finalist nomination in the Best Contact Center Leader category.

Published: 4/14/2008

Ron Wegmann, Sr. - President and CEO, Vertical Solutions, Inc. - Reviews On 2007/2008
In this interview, industry veteran Ron Wegmann, Sr., the President and CEO of Vertical Solutions, Inc., talks about the challenges of today's support professionals, and the opportunities that lie ahead. As the developer of the service management software PowerHelp, Vertical Solutions has a first-hand look at the factors driving today's industry, and Ron shares his insight below

Published: 4/2/2008