Executive Interviews
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Showing 1 to 15 of 979 Executive Interviews
 | If Only Money Grew on Trees!In the current state of economy uncertainty, it's interesting to ponder what professionals would do in their contact centers with unlimited funds. From technology improvements to employee retention, our members share their thoughts with us. | Published: February 28, 2010 |
|  | What Constitutes Workforce Optimization in 2010?We recently spoke with Francis Carden, founder and chief evangelist for OpenSpan, Inc., about the current state of the workforce optimization equation and the prospects looking forward into 2010. | Published: February 16, 2010 |
| | The Value of Workforce OptimizationWorkforce Optimization Technologies will impact the contact center industry in more ways than one. In this exclusive interview with Oscar Alban, Principal Global Market Consultant at Verint, Workforce Optimization and its applications is discussed. | Published: December 16, 2009 |
|  | Improved Economy Equals Higher Turnover?After all this time of economic hardship, an improved economy would be great news, but in this exclusive interview with David Filwood, Principle Consultant at Telesoft Systems, one issue that all contact centers would have to face again is identified: High Agent Turnover | Published: December 11, 2009 |
|  | Remote Workers: Benefits and PitfallsAs time goes, remote workers may become the norm rather than the exception. In the exclusive interview with Sarah-Jane Heber-Hall, Operations Director at Computertel Ltd, the various aspects of remote workers are discussed. | Published: December 3, 2009 |
| | Speech Technology - Applications and PossibilitiesSpeech technology is opening up a whole new generation of solutions for contact centers and the customers they serve. In this exclusive interview D. Daniel Ziv, VP Customer Interaction Analysts at Verint, discusses what we can expect from Speech technology. | Published: November 26, 2009 |
|  | The Economy: Better or Worse?The experts all claim that the economic crisis is nearing its end, but is it really? How will the contact center industry move forward as the business community begins to rebuild? Paul Kavanagh, Managing Director of Sportingbet, answers these questions in this exclusive interview. | Published: November 24, 2009 |
| | Arguments for the Inception of Remote WorkersNatalie Romano, Consulting Practice Leader at Nortel, discusses the implementation of a remote agent program. In this fact-filled interview, many issues are identified that could make a program successful.Author: Natalie Romano, Nortel | Published: November 20, 2009 |
|  | Our Passion To Care About Our CustomersOzge Tekalp, Management Director, FORTIS TURKEY, offers some insight into her recent win for Best Contact Center! Ozge is one of the presenters at the Top Ranking Performers Conference in Las Vegas. | Published: August 25, 2009 |
|  | Our People Are The Key Difference!Mohd Fauzil Wahab, Outsourcing Director, VADS BPO Operations, offers some insight into his recent win for Best Contact Center! Mohd is one of the presenters at the Top Ranking Performers Conference in Las Vegas. | Published: August 12, 2009 |
|  | Never Believe You Are Good Enough!Steven McKenzie, Head of Customer Care at Siemens Ltd Australia, offers some insight into his recent win for exceptional Customer Service! Steven is one of the presenters at the Top Ranking Performers Conference in Las Vegas. | Published: August 11, 2009 |
| | Senior VP of Customer Service On Contact Center People ManagementSuzanne Dunham, IBBS, answers some of the most pressing questions on operating an effective contact center. Based in Atlanta, The IBBS Customer Call Center is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers.
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