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Executive Interviews
  • Want to know what top executives in the industry are thinking?

  • Want to know where the industry is heading?

  • Want to know what the challenges are and how to overcome them?

Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!

Wish to participate in our Executive Interviews? Learn More Here


Showing 1 to 15 of 979 Executive Interviews

[ 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15Next 15 : Last Page

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If Only Money Grew on Trees!
In the current state of economy uncertainty, it's interesting to ponder what professionals would do in their contact centers with unlimited funds. From technology improvements to employee retention, our members share their thoughts with us.
Author: Joss Jalbert, ContactCenterWorld.com
Published: February 28, 2010

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What Constitutes Workforce Optimization in 2010?
We recently spoke with Francis Carden, founder and chief evangelist for OpenSpan, Inc., about the current state of the workforce optimization equation and the prospects looking forward into 2010.
Author: Francis Carden, OpenSpan
Published: February 16, 2010

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The Value of Workforce Optimization
Workforce Optimization Technologies will impact the contact center industry in more ways than one. In this exclusive interview with Oscar Alban, Principal Global Market Consultant at Verint, Workforce Optimization and its applications is discussed.
Author: Oscar Alban, Verint
Published: December 16, 2009

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Improved Economy Equals Higher Turnover?
After all this time of economic hardship, an improved economy would be great news, but in this exclusive interview with David Filwood, Principle Consultant at Telesoft Systems, one issue that all contact centers would have to face again is identified: High Agent Turnover
Author: David Filwood, TeleSoft Systems
Published: December 11, 2009

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Remote Workers: Benefits and Pitfalls
As time goes, remote workers may become the norm rather than the exception. In the exclusive interview with Sarah-Jane Heber-Hall, Operations Director at Computertel Ltd, the various aspects of remote workers are discussed.
Author: Sarah-Jane Heber-Hall, Computertel Ltd.
Published: December 3, 2009

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Speech Technology - Applications and Possibilities
Speech technology is opening up a whole new generation of solutions for contact centers and the customers they serve. In this exclusive interview D. Daniel Ziv, VP Customer Interaction Analysts at Verint, discusses what we can expect from Speech technology.
Author: D. Daniel Ziv, Verint
Published: November 26, 2009

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The Economy: Better or Worse?
The experts all claim that the economic crisis is nearing its end, but is it really? How will the contact center industry move forward as the business community begins to rebuild? Paul Kavanagh, Managing Director of Sportingbet, answers these questions in this exclusive interview.
Author: Paul Kavanagh, Sportingbet
Published: November 24, 2009

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Arguments for the Inception of Remote Workers
Natalie Romano, Consulting Practice Leader at Nortel, discusses the implementation of a remote agent program. In this fact-filled interview, many issues are identified that could make a program successful.
Author: Natalie Romano, Nortel
Published: November 20, 2009

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Our Passion To Care About Our Customers
Ozge Tekalp, Management Director, FORTIS TURKEY, offers some insight into her recent win for Best Contact Center! Ozge is one of the presenters at the Top Ranking Performers Conference in Las Vegas.
Author: Ozge Tekalp, Fortis Turkey
Published: August 25, 2009

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Our People Are The Key Difference!
Mohd Fauzil Wahab, Outsourcing Director, VADS BPO Operations, offers some insight into his recent win for Best Contact Center! Mohd is one of the presenters at the Top Ranking Performers Conference in Las Vegas.
Author: Mohd Fauzil Wahab, Vads Berhad
Published: August 12, 2009

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Never Believe You Are Good Enough!
Steven McKenzie, Head of Customer Care at Siemens Ltd Australia, offers some insight into his recent win for exceptional Customer Service! Steven is one of the presenters at the Top Ranking Performers Conference in Las Vegas.
Author: Steven McKenzie, Siemens
Published: August 11, 2009

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Senior VP of Customer Service On Contact Center People Management
Suzanne Dunham, IBBS, answers some of the most pressing questions on operating an effective contact center. Based in Atlanta, The IBBS Customer Call Center is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers.
Author: Suzanne Dunham, IBBS (Integrated Broadband Services)
Published: June 15, 2009

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Dramatic Changes in the Contact Center Affect Everyone - Customers Too!
For better or worse, decisions affect everything. We asked our members from around the world to share with us some of the biggest impacting decisions they have made.
Published: May 28, 2009

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Global Economy Effects on the Contact Center Industry
It's no secret that the economy is changing. For better or worse, how is this affecting the Contact Center Industry world-wide? What changes are companies making? Are companies still able to grow?
Published: May 11, 2009

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Going Beyond your Capabilities to Succeed!
Daniel Zaki Mahmood Bokhari, Contact Centre Agent at VADS BERHAD, tells us what it takes to be an extraordinary Agent!
Author: Daniel Zaki Mahmood Bokhari, Vads Berhad
Published: April 29, 2009

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