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ringcentral expands global footprint and drives adoption momentum of ringcx /view/contact-center-news/ringcentral-expands-global-footprint-and-drives-adoption-momentum-of-ringcx-ai.aspx analytics and over 20 digital channels &ndash all in a single package we were able to get implemented and functioning well with ease said devon lemay of eon health before ringcx we were overwhelmed and |
successkpi releases ai powered unified data & reporting for view of zoom contact center interactions /view/contact-center-news/successkpi-releases-ai-powered-unified-data-reporting-for-comprehensive-view-of.aspx analytics artificial intelligence ai and machine learning ml capabilities this new solution builds on the partnership between successkpi and zoom the integration between successkpi zoom contact center |
cx and market force information acquired by cx bpo powerhouse mci /view/contact-center-news/cx-and-research-expert-market-force-information-acquired-by-cx-bpo-powerhouse-mci.aspx analytics and case management suite operates across the globe with a presence in the united states canada and the united kingdom uk market force information specializes in providing solutions to enhanc |
successkpi announces partnership with five9 to unlock cx intelligence for enterprise customers /view/contact-center-news/successkpi-announces-partnership-with-five9-to-unlock-cx-intelligence-for.aspx contactcenterworldfairfax county va usa mar 20 2024 successkpi inc an enterprise ai analytics & automation company announced its partnership with five9 the provider of the intelligent cx platform su |
Rob Dwyer /profile/rob.dwyer/ vp customer engagement automated speech analytics agent scripting and quality management in one affordable platform create expert agents and outstanding customer experiences with happitu automated spee |
Trevor Baldwin /profile.aspx?pid=f484adb0662f4fe6b66380f18ac87ea5 analytics nice solutions enable organizations to improve business performance increase operational efficiency prevent financial crime ensure compliance and enhance safety and security nice serves over |
avoxi launches integrated software and support service for global voice performance /view/contact-center-news/avoxi-launches-integrated-software-and-support-service-for-best-in-class-global.aspx analytics call routing and security software functionality to help enterprises easily provision and manage avoxi cloud voice within their unique environments we create software by working alongside our |
intradiem awarded frost & sullivan 2024 global new product innovation awar /view/contact-center-news/intradiem-awarded-frost-sullivans-2024-global-new-product-innovation-award-for.aspx analytics and machine learning ml intradiem forward thinking approach led to a new solution called the burnout and attrition indicator that prioritizes the welfare of contact center agents enhances pro |
Theodore Roebuck /profile/theodore.roebuck/ information services manager hireiq's predictive talent analytics and multi media digital interviewing solutions revolutionize talent acquisition for front line customer service positions such as those |
Innovative Tech Solutions for Enhanced Customer Traffic /blog/mytechblog/?id=c98417e9-6845-4d76-868f-3fe79c416ffe analytics tools allows companies to identify trends predict consumer behavior and optimize marketing efforts for maximum impact data driven marketing enables businesses to deliver targeted messages to |
Selha Karabulut /profile/selha.karabulut/ marketing manager xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insights from every sing |
Linda Cheng /profile.aspx?pid=b3113db2354b49b987bdcf050a30ffcd analytics nice solutions enable organizations to improve business performance increase operational efficiency prevent financial crime ensure compliance and enhance safety and security nice serves over |
Jignesh Chauhan /profile/jignesh.chauhan/ product manager nectar desk offers omni channel cloud based contact center software for handling inbound and outbound calls sms live chat ticketing system instagram and facebook messenger with reportin |
dácil borges joins xdroid as global director of consultancy /view/contact-center-news/dcil-borges-joins-xdroid-as-global-director-of-consultancy.aspx analytics whether it&rsquos enhancing agent retention improving efficiency or enhancing customer experiences dácil will play a pivotal role in driving success and optimising resources dácil |
Amaldev Vasudevan /profile/amaldev.vasudevan/ analytics recruitment services contact center consulting contact center maturity assessment business process consulting business process management as a service ccc by stc ccc takes a holistic business |
xdroid lands aeerc membership /view/contact-center-news/press-release-xdroid-lands-aeerc-membership.aspx analytics solutions it&rsquos a privilege to be part of this community and we anticipate this will enhance our visibility and validate our expertise to businesses seeking advanced customer relations so |
Webhelp Turkey /company/webhelp-turkey.aspx analytics which play a vital role in our work as a digital company since its inception webhelp has grown significantly with more than 500 partners being served by our global teams which cross more than |
Adil /profile.aspx?pid=caefb8f9a9504ed592bebcf4c6e3d276 analytics which play a vital role in our work as a digital company since its inception webhelp has grown significantly with more than 500 partners being served by our global teams which cross more than |
Atticus Brind /profile.aspx?pid=4bde34e1f11a4547971cd2471f084ed7 analytics service to our clients initially callsprout offered straightforward voip services to clients in various industries over the last few years we have watched the needs of our clients change as t |
Deepa Venkatrao /profile/deepa.venkatrao/ associate director software development iqvia nyse iqv is a global provider of advanced analytics technology solutions and contract research services to the life sciences industry formed through the me |
Cheryl Thibault /profile/cheryl.thibault/ analytics solutions now offering editing services and human driven ai solutions arc quality solutions we provide objective contact center observation services that offer a realistic picture of the cust |
Content Analytics /define.aspx?id=7594684e26784597b3b67593e234f4ba this is the process of evaluating website content to ensure that it corresponds with the desires of the target market can also be used with non web based systems to analyze content |
Jeff Sheehan /profile.aspx?pid=bce0d99f68994b9992eb9236af9909fe analytics into your workforce management strategy my values integrity service to others continuous improvement guided by my values i bring a holistic approach to partnering with clients to achieve y |
Contact Center Analytics /define.aspx?id=ee34c5f2beaa40fba352e3bd69010976 this is the process of improving contact center efficiency while maintaining customer satisfaction contact centre analytics |
Hanno Pheiffer /profile/hanno.pheiffer/ head data & analytics absa bank a wholly owned subsidiary of the absa group offers a range of retail business wealth management corporate and investment solutions to customers and clients across south |
Dillon Nugent /profile/dillon.nugent/ analytics automated workforce management and personalized coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts |
Sonja Rezler /profile/sonja.rezler/ cfi group is a customer satisfaction measurement technology and analytics firm cfi group provides a customer feedback management cfm technology platform that leverages the science of the american custo |
James Trobaugh /profile.aspx?pid=e72e2129b5ef408a8418d9bd8332174c senior vice president cbre group inc a fortune 500 and s&p 500 company headquartered in los angeles is the world's largest commercial real estate services firm in terms of 2012 revenue cbre labor analy |
MaxContact /company/maxcontact.aspx built from the ground up by industry professionals maxcontact is a contact centre provider with a range of integrated solutions including intelligent routing business analytics inbound outbound configu |
Richard Lundgren /profile/richard.lundgren/ analytics automated workforce management and personalized coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts |
proactive outreach for 8x8 contact center enhances customer engagement with highly personalized messaging campaigns /view/contact-center-news/proactive-outreach-for-8x8-contact-center-enhances-customer-engagement-with.aspx analytics now instead of &lsquodo not reply to this sms&rsquo companies can offer a direct transfer to contact center agents when required as customer expectations continue to shift &ndash demanding mo |
Mark Plumley /profile.aspx?pid=6c4ff113241d41e0bd9394d340d9a1f6 account manager provider of multi channel knowledge management care automation and analytics conduent provider of multi channel knowledge management care automation and analytics wdsglobal wds global c |
verint acknowledged as market leader for contact center applications in singapore /view/contact-center-news/verint-acknowledged-as-market-leader-for-contact-center-applications-in-singapore.aspx analytics segments in a report entitled asia pacific contact center applications tracker 2023 verint leadership status was further reinforced as it was named a leader in frost & sullivan evaluation |
Raahul Shrivastava /profile.aspx?pid=a8cdd7e2cc9b4a548e0146c7c42fa28e analytics our dedication to delivering exceptional quality service to our clients is augmented by our focus on data security we are a pci certified organization for the last several years and we focus |
Sandeep Rangineni /profile/sandeep.rangineni/ analytics and safe 5 practitioner sandeep is a senior member of ieee professional member of bcs and fellow of iete three esteemed technology organizations and has served as a judge for reputable award |
how ai enhances voip call experience /view/contact-center-article/how-ai-enhances-voip-call-experience.aspx analytics and enhanced control over business threats the integration of ai technology has boosted traditional telecommunication into a realm of sophisticated efficient and ever improving business commu |
Elena-Alexandra Lozniceriu /profile.aspx?pid=186f0d6c6d584d07ad59ff00bc8964c6 sr manager pmo provider of multi channel knowledge management care automation and analytics conduent provider of multi channel knowledge management care automation and analytics wdsglobal wds global co |
sugarcrm recognized as a leading vendor in constellation shortlist for sales force automation /view/contact-center-news/sugarcrm-recognized-as-a-leading-vendor-in-constellation-shortlist-for-sales.aspx analytics and insights that directly benefit salespeople and tools that reduce manual data entry and surface actionable insights for optimized performance said miller we&rsquore proud that constellatio |
virtual call center empowers indian businesses to enhance customer interactions /view/contact-center-news/virtual-call-center-empowers-indian-businesses-to-enhance-customer-interactions.aspx analytics allowing businesses to handle customer inquiries efficiently and effectively we are excited to bring fonada virtual call center to indian businesses our platform is designed to streamline cus |
empowering voices voiceability ushers in new era of digital communication with sabio group /view/contact-center-news/empowering-voices-voiceability-ushers-in-new-era-of-digital-communication-with.aspx analytics voiceability can now detect caller sentiment spot trends and respond faster to deliver more meaningful support danny seaborne managing director the uk & south africa at sabio group added w |
Anand R /profile/anand.r/ analytics cloud ai ml platforms and products end to end testing custom application development and learning solutions impelsys' solutions and platforms have helped businesses across healthcare inform |
Impelsys /company/impelsys.aspx impelsys is a leading provider of innovative technology solutions that empower organizations across the globe become digital first data driven intelligent enterprises our services include data and anal |
five9 named as a leader in aragon's research globe for conversational ai in the intelligent contact center 2024 /view/contact-center-news/five9-named-as-a-leader-in-aragons-research-globe-for-conversational-ai-in-the.aspx analytics seamlessly embedded within the platform these tools not only enhance operational efficiency but also enable the creation of uniquely tailored ai driven interactions bringing a personalized to |
Maria Rezende /profile.aspx?pid=0cf7c927408942e7ae7d0a627ce91cc6 business development representative xdroid is a speech & text analytics software provider ideal for all sizes of contact centers across industries our solutions will help companies gain valuable insigh |
virtuous introduces virtuous bi to unleash the power of data for nonprofit impact /view/contact-center-news/virtuous-introduces-virtuous-bi-to-unleash-the-power-of-data-for-nonprofit-impact.aspx analytics tools help virtuous customers unlock actionable insights to drive increased generosity at virtuous we&rsquore dedicated to helping nonprofits adopt responsive fundraising practices by better |
Pippa Rhys /profile.aspx?pid=6c5c05f01f6642cd9141944ae79e9922 analytics automated workforce management and personalized coaching only calabrio one unites wfo agent engagement and business intelligence solutions into a true cloud fully integrated suite that adapts |
Cheryl Thibault /profile.aspx?pid=357c54470d3549cc99bfa269d9bb06f7 analytics solutions now offering editing services and human driven ai solutions arc we provide objective contact center observation services that offer a realistic picture of the customer service given |
alloy ai partners with wm barr to transform its sales capabilities and retail relationships /view/contact-center-news/alloy.ai-partners-with-wm-barr-to-transform-its-sales-capabilities-and-retail.aspx analytics platform that could give them near real time sales and inventory data so they could better align supply and demand and ultimately use insights to grow top line revenue wm barr selected alloy |
Ashish Bavishi /profile/smscloudhub/ analytics and edtech erp our services allows our clients to remain connected to their clients 24x7 with reminders alerts promotions and loyalty we also support a number of reselling partners to develop |
Happitu /company/happitu.aspx automated speech analytics agent scripting and quality management in one affordable platform create expert agents and outstanding customer experiences with happitu happiu rob dwyer |