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Lusila Retno /profile/lusila.retno.utami/ senior trainer 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice em |
Agami Tech /company/agami-tech.aspx agami tech agami tech is an emerging provider offering innovative and business responsive solutions in the customer interaction and unified communication space with more than 60 years of collective man |
Comdata Turkey /company/comdata-turkey.aspx comdata turkey comdata is a leading innovative global service provider in customer interaction and process management we offer a full range of services from outsourcing customer interactions and proces |
pega named a leader in real time interaction management by independent research firm /view/contact-center-news/pega-named-a-leader-in-real-time-interaction-management-by-independent-research.aspx interaction management rtim report q1 2024 1 pega earned the top scores in the main scoring categories of &lsquocurrent offering&rsquo and &lsquostrategy &rsquo as well as the highest possible score in |
Dimakatso Dicky Maledu /profile/dimakatso.dicky.maledu/ management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr |
Raahul Shrivastava /profile.aspx?pid=a8cdd7e2cc9b4a548e0146c7c42fa28e mattsenkumar is a business process outsourcing and customer experience management company based out of the us and india founded by industry veterans mike mattsen and aarati kumar the company is headqua |
Customer Relationship Management /define.aspx?id=bb257449d2b0471f91d5b07b3b5fe31c a concept used by companies to manage strategies people and technology to reach their full potential regarding customer interaction crm |
Kobus Van Der Westhuizen /profile/kobus.van.der.westhuizen/ svp startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales order manage |
Filosa Pribadi /profile/filosa.pribadi/ sr consultant excelis 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound v |
Choosing A Quality Monitoring/Recording System /tips.aspx?id=cceed77279fa46249f13eaaacc0362d9 management as part of it you can't just immediately see numbers go up top level management has to understand and buy into the concept of a higher quality customer interaction and the benefits it will d |
glia challenges dated ccaas paradigm with unified interaction management /view/contact-center-news/glia-challenges-dated-ccaas-paradigm-with-unified-interaction-management.aspx contactcenterworldnew york ny usa feb 6 2024 &mdash glia a provider in customer interaction technology ntroduced unified interaction management uim this new customer experience model integrates all int |
Envision /company/envision.aspx management desktop analytics speech analytics interaction and compliance recording quality management workforce management and coaching and elearning envision telephony inc envision inc rodney kuhn dav |
Julie White /profile/julie.white/ vice president valued accounts infocision's passion for performance and proven results have driven an evolution to become much more than a contact center we are interaction experts offering nearly 40 y |
Yuli Purwati /profile/yuli.purwati/ finance 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email and |
cirrus and duocall msp sign contact centre solutions partnership /view/contact-center-news/cirrus-and-duocall-msp-sign-contact-centre-solutions-partnership.aspx interaction duocall msp will also benefit from fully integrated omni channel capabilities purpose built contact centre crm workforce optimisation and intelligent quality management andrew ringsell dire |
STARTEK USA /company/startek-usa.aspx startek usa startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales orde |
Tony Antenucci /profile/tony.antenucci/ management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr |
Rahmi Bilen /profile/rahmi.bilen/ operations director comdata is a leading innovative global service provider in customer interaction and process management we offer a full range of services from outsourcing customer interactions and p |
Ndivhuwo Mashamba /profile/ndivhuwo.mashamba/ management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr |
Metin Kara /profile/metin.kara/ operations supervisors global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in 80 countri |
Grace Heny /profile/grace.heny/ director 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email an |
Deloitte /company/deloitte.aspx deloitte consulting customer operations and contact center transformation practice provides advisory services on all aspects of customer interaction and contact center strategy operations organization |
Tuğba Güneş /profile/tugba.gunes/ müşteri temsilcisi global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in 80 countries w |
Teleperformance Turkey /company/teleperformance-turkey.aspx global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in 80 countries with 300 000 employe |
Calabrio Opens Middle East Cloud with AI-powered Interaction Analytics /view/contact-center-news/calabrio-opens-middle-east-cloud-with-ai-powered-interaction-analytics.aspx contactcenterworlddubai uae dec 19 2023 calabrio a provider in workforce management wfm solutions in the middle east marks a significant milestone in its commitment to the region by introducing ai powe |
Peter Hargittay /profile/peter.hargittay/ startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales order management |
Pete Sisti /profile.aspx?pid=b4d2856c33da44599e72202a785c2f5a management solution that supports contact center management and staff whether remote hybrid or in the center for over 20 years we have delivered the right innovative high quality solutions that leverag |
Geomant /company/geomant.aspx management solution that supports contact center management and staff whether remote hybrid or in the center for over 20 years we have delivered the right innovative high quality solutions that leverag |
InfoCision /company/infocision.aspx infocision's passion for performance and proven results have driven an evolution to become much more than a contact center we are interaction experts offering nearly 40 years' expertise to north americ |
Brevo Acquires WonderPush and Octolis /view/contact-center-news/brevo-acquires-wonderpush-and-octolis.aspx contactcenterworldseattle wa usa dec 11 2023 brevo a  provider of customer relationship management crm solutions announced two new acquisitions wonderpush a mobile app push provider and octolis a c |
zehnplus GmbH /company/zehnplus-gmbh.aspx zehnplus gmbh pioneering digital software solutions since 2008 based in zürich we are experts with the latest technologies in customer interaction a i and robotics for automated processes together with |
PlayVox /company/playvox.aspx playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and we love creating |
Hilda /profile.aspx?pid=03095797cd6f4849a52fabfce92520b2 head of program & use case management axiata digital service indonesia adsi is a startup company whereas also a subsidiary of axiata digital services sdn bhd malaysia boost is a new innovation of axiat |
Teleo Capital Portfolio Company, SharpenCX, Acquires Plum Voice /view/contact-center-news/teleo-capital-portfolio-company-sharpencx-acquires-plum-voice.aspx contactcenterworldboise id usa nov 15 2023 teleo capital management llc teleo has announced the acquisition of the plum group inc plum voice a provider in ai driven voice based customer interaction tec |
168Solution /company/168solution.aspx 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email and alterna |
Ric Wilson /profile/ric.wilson/ senior product manager ninzi connect is a telecommunications and customer engagement solutions company ninzi connect have over 25 years experience in providing contact centre management solutions which |
Hasan Shamim /profile/hasan.shamim/ process assurance startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sale |
Ninox Introduces Flexible CRM for SMBs Based on Low-code /view/contact-center-news/ninox-introduces-flexible-crm-for-smbs-based-on-low-code.aspx management cycle from the first interaction to the receipt of payment ninox crm is designed to simplify all business critical workflows in the customer relationship and to collect information in a stru |
Avhan Technologies Pvt Ltd /company/avhan-technologies-pvt-ltd.aspx interaction processes avhan partners with systems integrators distributors and resellers across multiple geographies to work with avhan products and services products and services digital unified cloud |
Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents /view/contact-center-news/glia-and-insurity-partner-to-enhance-claims-management-process-for-customers-and.aspx contactcenterworldhartford ct and new york ny usa sept 26 2023 &ndash glia a customer interaction provider unifying digital customer service dcs phone and automated self service on a single platform ha |
Yun Liu /profile/guo.liang.dong/ operation manager guangzhou public service hotline 12345 is a public service platform of guangzhou municipal government which includes government consultation people livelihood government and people in |
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management /view/contact-center-news/calabrio-named-an-exemplary-vendor-in-ventana-research-buyers-guide-2023-agent.aspx contactcenterworldminneapolis mn  september 14 2023 calabrio a workforce performance company has been named an exemplary vendor in ventana research buyers guide 2023 agent management the report als |
Erwin Yahya /profile/erwin.yahya/ senior trainer 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice em |
Anand Awasthi /profile.aspx?pid=f7cb587ed5d44f729ebaa54f427ddc9f interaction processes avhan partners with systems integrators distributors and resellers across multiple geographies to work with avhan products and services products and services digital unified cloud |
Amit Patkar /profile/amit.patkar/ interaction processes avhan partners with systems integrators distributors and resellers across multiple geographies to work with avhan products and services products and services digital unified cloud |
SugarCRM /company/sugarcrm.aspx sugarcrm makes crm simple as the world fastest growing customer relationship management crm company sugarcrm applications have been downloaded more than seven million times and currently serve over 700 |
Mari Mitchell /profile.aspx?pid=95e22ecd580c40ca96341f017c705091 management solution that supports contact center management and staff whether remote hybrid or in the center for over 20 years we have delivered the right innovative high quality solutions that leverag |
Senanur Balkaya /profile/senanur.balkaya/ internal communcation speciallist global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in |
Intermedia Launches AI Transcription Redaction for Intermedia's Contact Center Solution /view/contact-center-news/transforming-data-privacy-intermedia-launches-ai-transcription-redaction-for.aspx management productivity applications and more &ndash to businesses and the partners that serve them announced the launch of ai transcription redaction a new data privacy and security feature designed t |
Özhan Fındık /profile/ozhan.findik/ director of technology and business development comdata is a leading innovative global service provider in customer interaction and process management we offer a full range of services from outsourcing |