Tweet |
If you are going out to buy a recording system for you center then your horizons are not broad enough. If you are looking to just record your agents then go to radio shack and buy a tape recorder. Every vendor can record and play back, what you really want to do is change that behavior. Make sure that you get a product that is easy to use, that records automatically but then lets you learn from those recordings and easily build training and coaching down to the agent. - Ron Strandin of Envision Telephony
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall