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24-7 INtouch Appoints Jeff Fettes As Chief Operating Officer Toronto, Canada - May 13, 2008 - 24-7 INtouch, a multi-channel contact center outsourcer, announced an organizational change appointing Jeff Fettes as their new Chief Operating Officer. This move highlights a list of other structural changes made to further strengthen the company’s operational efficiencies and quality performance.  As COO, Fettes’ portfolio will remain but also include quality, workforce management, and other operational areas of the business. He will work with the current Vice President of Contact Center Operations, Patricia Fraser, to proactively manage service delivery and infrastructure. "Over the years, I’ve enjoyed focusing on IT related projects for the company. Our technology is one of our company’s strengths." says Jeff Fettes. "With my added responsibilities I now have the opportunity to further focus on our other strengths within operations, our people and processes. Patricia continues to do a stellar job, and I’m eager to support her and the team as a whole." "Jeff’s move to the operations side will have a positive impact on the entire team," says Patricia Fraser Vice President of Operations at 24-7 INtouch. "He will serve as a great resource for myself as I have no doubt that this, along with the few other operational changes, will benefit not only us internally, but also our customers." Fettes' experience in operations will prove to be beneficial in fortifying the company’s quality standard. In 2007, Fettes along with his brother Greg represented Saskatchewan, Canada in being honored as the BDC Entrepreneur of the year award for the province. His vision and passion to grow the business will support the entire operations team and assist in the overall growth of the company.
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