Indianapolis, IN - July 2, 2009 – The American Teleservices Association’s (ATA) 2009 Convention & Expo will "Answer the Call" this year in New Orleans, October 4-7. Contact center professionals from across the United States and around the world will convene to understand best-practice strategies for economic recovery, learn how to respond to the changing face of customer communication and find out the most pressing legal issues regarding call centers operations and management. A New Orleans venue was intentionally selected to answer the philanthropic call of a city that still needs economic support and development.

In addition to the breakout sessions will offer specific implementation strategies and numerous exhibitors will showcase and analyze emerging technologies. Company representatives will be encouraged to network during the ATA Expo, attend several on-site and off-site networkingevents, and join the fun during the ATA-Political Action Committee event and the Annual ATA Awards Gala and Casino Night festivities. As in the past, the Call Centers CARE initiative will put the hearts and hands of our members to use at the end of our event during a local Habitat for Humanity service project.

About American Teleservices Association (ATA):
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.