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Toronto, Ontario - May 9, 2008 - CCEOC Inc. announced today that the CAA South Central Ontario Member Care Centre operation has achieved the Silver level Contact Center Employer of Choice(R) (CCEOC) designation. Two stes participated in the certification assessment.  Through the Contact Center Employer of Choice(R) certification program, CAA South Central Ontario will be able to address key areas for improvement that will have sustained impact on culture and morale. Being recognized as a Contact Center Employer of Choice(R) creates positive brand recognition and heightened awareness of their people focused status.
Specific areas of focus for CAA South Central Ontario Member Care included: - Improve ability to attract and retain top talent
- Improve employee engagement
- Boost employee morale and satisfaction
- Gain industry-wide recognition as a great place to work
The results of the assessment have provided management with a different perspective on how to address key challenges that exist in the member care environment. Through the programs’ reporting and analysis, management has gained a deeper understanding of key employee motivation and satisfaction drivers. "CAA South Central Ontario is very focused on their people." said Jeff Doran, President, CCEOC Inc. They have great "spirit" and many great programs that help boost employee morale and engage staff. The important thing is that they are not satisfied with the status quo. They’re always looking for ways to improve. Doran says, "Achieving this designation is a great start and something employees should feel very proud of. Being recognized as a Contact Center Employer of Choice identifies CAA as a progressive organization, preferred employer and one of the best contact centres to work for in the country." Kathy Kelly, Director, Member Care Centre said, "Achieving the Contact Center Employer of Choice(R) award demonstrates our commitment to our employees and our customers. We’re honoured to receive this award. We’re looking forward to promoting the designation and eager to get started on our continuous improvement initiatives." The Contact Center Employer of Choice(R) award recognizes people centric contact centers.
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