Indianapolis - June 23, 2009 - Consona Corporation, a privately held company jointly owned by Battery Ventures VI LP and Thoma Bravo LLC and worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that it has closed on its acquisition of the enterprise software related assets of SupportSoft, Inc. in an all-cash transaction valued at approximately $20 million.

- The Consona Live Assistance solution, which contains the standalone products Consona Chat, Consona Remote Diagnostics & Repair, Consona Remote Control, and Consona Resolve

- The Consona Subscriber Assistance solution, which contains the standalone products Consona Subscriber Activation, Consona Service Verification, and Consona Service Gateway

- The Consona Dynamic Agent solution, which contains the Consona Dynamic Agent Marketing, Support and Enterprise Editions

According to Millay, the immediate rebranding reinforces Consona’s unique strategy of bringing integrated service- and support-centric CRM solutions to market. As such, Consona will look to augment its existing bundled solutions, including the Consona Knowledge Driven Support, Knowledge Management, Enterprise CRM and OneServe Citizen Management solutions, with SupportSoft products to meet specific industry and business requirements. "Today’s acquisition is a huge win in terms of expanding the functionality of all our acquired product franchises and creates a tremendous amount of value for our customers," said Millay. "We’re building a complete offering for a specific set of vertical industries with highly similar service and support requirements. Collectively, our integrated point solution mix will help these organizations facilitate effective and efficient service and support interactions across proactive, assisted and self-help channels and communities."

Tim Hines, vice president of product management for Consona CRM, said that his vision for the Consona CRM suite is twofold. "Consona’s overall product vision is to incrementally improve and continue to sell the products our customers own, based on their feedback and direction," he said. "By listening to our customers, we will move toward our vision of building the most functional, well-integrated suite of service- and support-centric tools available, helping enterprises retain and build loyalty among some of the most empowered and active customers in the history of commerce. This objective means helping our customers address the traditional pressures of keeping costs down and margins up, but also helping them tackle new initiatives, such as differentiating their brands via service or driving incremental revenue out of the service organization."

Millay added that functionality breadth and depth—in addition to broadened worldwide sales and services presence; expanded industry, product and process expertise; and cross-selling opportunities across an expanded customer base—were key drivers of the acquisition. "We’re thrilled to have the employees, customers and products of the SupportSoft enterprise group join our organization," he said. "The immediate fit and combined strength of the two organizations will make it tremendously easy to begin working on integrating best practices and profitably growing the business."

About Consona CRM:
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a provider of customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide player in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience.