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ContactCenterWorld.Com Announces Winners In The 3rd Annual Members' Choice Awards Ceremony

Thunder Bay, Ontario, Canada – February 24th, 2005: ContactCenterWorld.com, the world's #1 online global resource for the Contact Center industry, is proud to announce the winners for the 3rd Annual Members' Choice Awards held exclusively on their website. The virtual presentation, hosted by Editor-In-Chief Raj Wadhwani, highlighted the winners - the best companies, solutions and software for call and contact centers today as voted for by their customers.

Awards were given out in 22 different categories and over 3500 members and customers of the 83 companies who entered around the world took part.

In announcing the winners, Raj Wadhwani added "the customer always comes first - and these awards truly distinguish those companies that maintain exceptional leadership and customer focus – as said so by their customers – the people that really matter. The quality of feedback from voters was overwhelming and each and every winner deserves the credit and recognition they will receive as a winner. We are very proud to have presented these unique awards once again and know that as previous years suggest, next years competition will be even more intense!"

How The Awards Were Presented
Participants had the option of entering a regional award for EMEA (Europe, Middle East & Africa) APAC (Asia Pacific), Americas (North & South America) and Global award.

Votes from those respected areas were counted and an overall score determined from all votes per entrant. The winners were chosen based on the overall average scores of each entrant

The winners of the 2005 ContactCenterWorld.com Members' Choice Awards are:

For Best ACD/Switch Award
- Best in Americas: Concerto
- Best in EMEA: Nortel
- Best in Asia Pacific: Nortel
- Overall best in the world: Nortel

For Best After Sales Support Award
- Best in Americas: Genticity
- Best in EMEA: Contact Centre Technology
- Best in APAC - Atinav

For Best Consultancy Award
- Best in Americas: ICMI

For Best CRM Solution Award
- Americas: Avaya
- Best in EMEA: FrontRange
- Best in APAC: Atinav

For Best Headsets Award
- Best in Americas: Plantronics
- Best in APAC: ADDCOM

For Best Help Desk Solution
- Best in Americas: Unipress
- Best in APAC: Atinav

For Best Industry Association
- Best in Americas: Society Of Workforce Planning Professionals (SWPP)

For Best Industry Conference
- Best in Americas: Society Of Workforce Planning Professionals (SWPP)

For Best Industry Solution
- Best in Americas: Contact Center Compliance

For Best Knowledge Management Solution
- Best in Americas: KnowledgeBase Solutions
- Best in EMEA: Instranet

For Best Multi-ChannelSolution
- Best in Americas: Par3
- Best in EMEA: Cosmocom

For Best New Product
- Best in Americas: Contact Center Compliance

For Best Outbound Solution
- Best in Americas: Contact Center Compliance
- Best in EMEA: Altitude

For Best Outsourcing Service
- Best in Americas: RDI
- Best in EMEA: Dialogue Group

For Best Performance Management Solution
- Best in Americas: Envision
- Best in APAC – Nice Systems

For Best Print Publication
- Best in Americas: Call Center Management Review from ICMI

For Best Recording/Quality Monitoring Solution
- Best in Americas: VoiceLogger
- Best in EMEA: ASC
- Best in APAC: ADDCOM

For Best Self Learning/Training
- Best in Americas: Witness Systems

For Best Self Service Solution
- Best in Americas: FUZE
- Best in EMEA: Nortel
- Best in APAC: Nortel
- Best in the world: Nortel

For Best Speech Recognition Solution
- Best in Americas: Lumenvox
- Best in EMEA: Natural Response

For Best Training Company
- Best in Americas: Call Center School

For Best Workforce Management Solution
- Best in Americas: Aspect
- Best in Europe: Teleopti
- Best in APAC: IEX

ContactCenterWorld.com would like to congratulate all the winners for 2005! We look forward to seeing more companies in the 2006 Members' Choice Awards next year.

About The Members' Choice Awards
Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.

Date and Time Posted: Thursday, February 24, 2005 8:42 AM

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Congratulations to:

On their GOLD Medal win at the 3^rd Annual Top Performers Conference!

To view the full list of winners click here

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