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ContactCenterWorld.Com Announces Winners In The 1st Annual Members’ Choice Awards Ceremony

Thunder Bay, Ontario, Canada – February 27th, 2003: ContactCenterWorld.com (WWW.CONTACTCENTERWORLD.COM), the world's #1 online global resource for the Contact Center industry, is proud to announce the winners for the 1st Annual Members' Choice Awards held exclusively on the website. The virtual presentation, hosted by Editor-in-chief Raj Wadhwani, highlighted the winners - the best companies, solutions and software for call and contact centers today as voted for by their customers.

Awards were given out in 20 different categories and over 1200 members and customers of the 65 companies who entered around the world took part.

In announcing the winners, Raj Wadhwani added " these awards are designed to recognize true leadership and customer focus. The quality of feedback from voters was staggering and each one of the winners deserves the credit and recognition they will get as a winner. We are proud to have presented these unique awards and know that next years competition will be even fiercer!

How the awards were presented
Each entrant could choose between entering a local (national) award, regional (EMEA, APAC, Americas) and Global award. Votes from those respected areas were counted and an overall score determined from all votes per entrant. The winners were chosen based on the total overall votes .

The winners of the 2003 ContactCenterWorld.com Member's Choice Awards are:

For Best ACD/Switch Award

  • Best in the US - Symposium Call Center from Nortel Networks
  • Best in EMEA (Europe, Middle East & Africa) - Symposium Call Center from Nortel Networks
  • Best in Americas (Nth & Sth) - Aspect Call Center from Aspect Communications
  • Best Global – Rockwell FirstPoint Contact

    For Best After Sales Support Award

  • Best Global - FirstPoint Solution Services from Rockwell FirstPoint Contact

    For Best Consultancy Award

  • Best in the UK - CC Associates
  • Best in the US – ICMI
  • Best Global - Oetting & Co.

    For Best CRM Solution Award

  • Best in the US – Edify 8.0 from Edify Corporation
  • Best Global – Clientele CRM from Epicor Software Corporation

    For Best Headsets Award

  • Best in the US - Plantronics
  • Best in the EMEA – Plantronics
  • Best In APAC – Plantronics
  • Best in Americas – Plantronics
  • Best Global - Plantronics

    For Best Help Desk Solution

  • Best in the UK – SupportSoft's Resolution Suite By SupportSoft Inc

    For Best Industry Conference

  • Best in the US – ATA Annual Convention & Exhibition 2002 from the American Teleservices Association

    For Best Industry Print Publication

  • Best in the US - Call Center Magazine from CMP
  • Best Global - Call Center Management Review from ICMI

    For Best Industry Solution

  • Best in US - TeleBlock from Call Compliance
  • Best Global - FirstPoint Enterprise 2002 from Rockwell FirstPoint Contact

    For Best Industry Tradeshow

  • Best in the US – ATA Annual Convention & Exhibition 2002 from the American Teleservices Association

    For Best Knowledge Management Solution

  • Best in Americas - eService Suite from ServiceWare Technologies

    For Best Multi-Media Solution

  • Best in Americas - Apropos V5 from Apropos
  • Best Global - CIC Customer Interaction Center from Interactive Intelligence Inc.

    For Best New Product

  • Best in US - Symposium Call Center Web Client from Nortel Networks
  • Best in Americas - Symposium Call Center Web Client from Nortel Networks
  • Best in EMEA - Symposium Call Center Web Client from Nortel Networks
  • Best Global - FirstPoint Business Edition from Rockwell FirstPoint Contact

    For Best Outbound Solution

  • Best in US - DialVision from Moonfire Corporation

    For Best Outsourcing Service

  • Best in US - Virtual Agent Services

    For Best Recording/Quality Monitoring Solution

  • Best in US - Click2Coach from Envision Telephony, Inc
  • Best Global - Verint Systems

    For Best Self Service Solution

  • Best Global - KnowledgeBase.net from KnowledgeBase Solutions

    For Best Speech Recognition Solution

  • Best in US - Speech Technology Portfolio from Nortel Networks
  • Best in Americas - Speech Technology Portfolio from Nortel Networks
  • Best in EMEA - Speech Technology Portfolio from Nortel Networks
  • Best Global - SpeechWorks' Open Speech Recognizer from SpeechWorks

    For Best Training Company

  • Best in US – ICMI
  • Best in Americas – The Call Center School
  • Best Global - ICMI

    For Best Workforce Management Solution

  • Best in US - TotalView from IEX Corporation
  • Best in Americas - TotalView from IEX Corporation
  • Best global - TotalView from IEX Corporation

    ContactCenterWorld.com would like to say congratulations to all the winners, and look forward to seeing more companies in the 2004 Members' Choice Awards next February which are now open for companies to enter at ContactCenterWorld.com/awards.asp

    About The Members' Choice Awards
    Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.

    For more information contact Raj Wadhwani, Founder & Editor-In-Chief
    ContactCenterWorld.com

    Phone: 1-807-624-2080 x 2224
    Fax: 1-807-624-2088
    Email: rajw@contactcenterworld.com


    Date and Time Posted: Thursday, February 27, 2003 8:28 AM

    		Printer Friendly Version Printer friendly version


    • Congratulations to:
    On their GOLD Medal win at the 3rd Annual Top Performers Conference!

    To view the full list of winners click here


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