April 3, 2006, Thunder Bay, ON - ContactCenterWorld.com (the global support organization for contact center industry professionals) announced the winners of the 2006 Members' Choice Awards. The winners were announced at the Contact Center World Awards Conference in Dallas, Texas on 30th March 2006. The Members' Choice Awards have been presented for 4 years running and recognize industry solution providers who sell products or services to contact centers.
Unlike other awards programs, the Members' Choice Awards are based entirely on
customer feedback and the winners were those organizations who received the highest average scores as voted for by their customers. This year's competition was the toughest yet.
Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added "The 4th Annual Member's Choice Award winners deserve special recognition. These organizations put themselves out for their customers to give them feedback. These organizations are proud of what they do and there are so many who consistently enter the awards. These are the industries true leaders and they all deserve praise"
The winners of the 2006 Members' Choice Awards were announced live on stage at the Contact Center World Awards Best Of the Best in Americas Conference in Dallas, Texas. The awards were presented by different regions around the world – Americas (North & South America), EMEA (Europe, Middle East & Africa) and APAC (Asia Pacific). For an organization to be crowned best in the World they had to win a minimum two out of three of the regions.
The award winners (by category and region) are:
Best ACD/Switch
• Best in Americas: Nortel
• Best in EMEA: Nortel
• Overall Best in the World: Nortel
Best After Sales Support
• Best in Americas: Epicor
Best Consultancy Company
• Best in EMEA: Prime Consulting
Best CRM Solution
• Best in Americas: Five9
Best Headsets
• Best in Americas: Plantronics
• Best in EMEA: Sennheiser Communications
Best Help Desk Solution
• Best in Americas: FrontRange
Best Internet Telephony Solution
• Best in Americas: Five9
Best Industry Solution
• Best in Americas: etalk
Best Knowledge Management Solution
• Best in Americas: Knova
• Best in EMEA: Kana
Best Multi-Channel Contact Center Solution
• Best in EMEA: Altitude
Best Outbound Solution
• Best in Americas: TouchStar
Best Outsourcer
• Best in Americas: CorporaTel
Best Performance Management Solution
• Best in Americas: Envision
Best Recording/ Quality Monitoring Solution
• Best in Americas: Envision
Best Self Service Technology
• Best in Americas: Knova
• Best in EMEA: Nortel
Best Training Company
• Best in Americas: The Call Center School
Best Workforce Management Solution
• Best in Amnericas: IEX
• Best in EMEA: Teleopti
The 2006 Members' Choice Awards attracted over 70 entrants and over 3,000 customers voted in this competition.
The Members' Choice Awards are an annual awards program and the 2007 program start date will be announced shortly.
About ContactCenterWorld.com
ContactCenterWorld.com is the world's no.1 on-line resource site for the contact center industry around the world. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com
About The Members' Choice Awards
Launched in the summer of 2002, the Members' Choice Awards is an independent awards program where users vote for their favorite solution providers on a regional basis. There are no judges and no panels. Each award is based on the overall quality of all votes received.
For more information contact
Raj Wadhwani
President
ContactCenterWorld.com
Phone: 1-807-624-2080 x 2224
Fax: 1-807-624-2088
Email: rajw@ContactCenterWorld.com
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