Incentient to Alter Guest Relations in Hospitality Sector
Jericho, NY – June 30, 2009 – Incentient, the company bringing guest empowerment technology to the hospitality industry, today announced the launch of SmartTouchsm, a glass touch-screen panel, utilizing proprietary software that allows guests direct access a full range of guest services without human intervention.
With a few touches on the screen, guests can order room service, schedule spa services, have their car retrieved from valet parking, request reservations at hotel-recommended restaurants, request bell services, request housekeeping to pick-up laundry, as well as access numerous other hotel services. Guests are provided real-time updates on the status of their service requests, providing confidence that the hotel staff has received their order and that action is being taken.
The SmartTouch wireless glass panel is placed in the hotel room offering rotating images of the hotel, selected food offerings based on time of day, as well as an entire suite of services. The system also provides streaming video for hotel promotional messages. Guests simply touch the screen to access the full menu of choices available to them. Utilizing state of the art touch technology, the stream-lined panel has no buttons or controls to confuse guests, and the simple intuitive menu guides guests through the order process. Completely multi-lingual, with one touch, the entire application can switch to the guest requested language.
This patent pending operating environment requires no installation or disruption in the hotel room. It is a completely non-invasive, plug-and-play technology. No modifications are required for existing technology infrastructure including property management, food service management or other information systems. The screens are fully customized from service offerings to look and feel matching unique hotel brands. Incentient provide this technology with no upfront cost to the hotel.
"Hotel operators are being asked to provide an increasing number of guest services with fewer personnel," said Jennifer Martucci, co-founder of Incentient. "Without systemic change, guests experience frustrations from hold times, unavailable personnel, language barriers, and slow service resulting in unfulfilled expectations. Incentient technology allows the hotel to increase service throughput to guests in these circumstances."
About Incentient: Incentient’s SmartTouch systems are designed to enhance the transaction experience between businesses and their customers. Custom branded for each location, the glass touch-screen panels help the hospitality and restaurant industry increase service levels and reduce costs while leveraging both existing technological and human assets. This patent pending operating environment is currently being marketed to finer hotels and restaurants throughout the United States.
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