Manassas, VA, April 23, 2007 – MicroAutomation, a  systems integrator of contact center solutions, today announced that it has achieved Gold Certification on the Genesys Voice Platform. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.

MicroAutomation and Genesys are helping businesses transform their contact centers into dynamic business assets that provide the highest level of service and agent productivity. The MicroAutomation/Genesys call center automation solution has already changed the Medicare arena in the healthcare industry – becoming the de facto standard in Medicare call centers in over 30 states for over 14 million calls annually. The benefit to customers is increased automation, superior customer service and exceeding business and customer requirements. MicroAutomation is certified in the United States and this is their first Gold Certification.

“We are excited to be the first Gold-certified partner in the Genesys Voice Platform family with VoiceGenie specialization,” said Suresh Gursahaney, President and CEO of MicroAutomation. “The Genesys Gold Certification Program goes hand-in-hand with our company’s mission to provide a superior customer experience. We look forward to continuing our productive partnership with Genesys and providing innovative solutions for all of our customers.”

“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “MicroAutomation was awarded this certification for its commitment to quality service delivery and customer satisfaction.”

To qualify for Gold Certification status, a partner must meet the following criteria:

• A proven history of customer implementations within the past two years
• High customer satisfaction – customers are surveyed
• A full lab system in place for all Genesys products certified and supported
• Extensive employee training for all Genesys products certified and supported
• Professional services methodologies and best practices in place and adhered to
• Technical support infrastructure, personnel and practices in place

Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners.

Date and Time Posted: Tuesday, May 08, 2007 7:10 AM

Printer friendly version

-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2009
The Global Support Organization For Contact Center Professionals & the place for information on:
Do Not Call (DNC), e-Learning, E-mail, e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring