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MANASSAS, VA- July 18, 2007 – MicroAutomation, a systems integrator of contact center solutions, announced that the company has implemented an outbound calling solution to a provider of analytics and wellness solutions for health insurance companies. The automated “Health Coach” solution provides individuals with medical issue assistance by supplying them with information based on their health history. The outbound solution enables individuals to become actively involved in their healthcare with their providers.
 “This solution helps people make better-informed decisions about their healthcare,” said Dan Abernathy, Vice President of Sales & Marketing. “For example, an individual with diabetes can receive information about seminars, new treatments and medications for diabetes, as well as dietary and life style recommendations for improving their overall quality of life. Then if they want more information, they can be connected to a live Health Coach, a health care specialist that can give them more specific information.”
The Health Coach solution can educate individuals on ways to manage their health and assists in personalized long-term disease management with helpful reminders for nutrition, exercise and medication - empowering individuals in their healthcare decisions. The solution also provides the business benefit of reducing claims costs by focusing on proactive healthcare and preventative disease management. It can also reduce the amount of incoming calls for companies by addressing requests for basic information.
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