 |
 |  |
Home
Contact Us
Ask An Expert
   
|
|
Award Programs
For Your Center
Free Expert Advice Global Benchmarking Study Post your Jobs Industry Solutions Directory Intl. Contact Center Week Conferences & Events
Editorial Features
Articles & Papers Case Studies Contact Center/CRM News Customer Service Stories Contact Center Research Executive Interviews Outsource Rankings Today's Contact Center Tip Video Interviews Tools & Utilities
Advertiser Center Login Association Directory Corporate Center Login Experts Login Feeds for Your Website Find a Career Forums Glossary Hosted Demo Link to Us Online Store RSS Feeds Sponsorship Opportunities Submit Editorial Quick Solutions Finder
FEATURED SUPPLIERS
LATEST MEMBERS
|
TelcoBridges’ TMedia And Interact’s Spot To Create Voice Application Processing Montreal, Canada - May 13, 2008 - TelcoBridges™ Inc., a hardware and software supplier for telecom solution developers, today announced that Interact Incorporated Software Systems has integrated TelcoBridges’ Tmedia telecom platform into its SPOT CCXML/VXML interpreter set. Using SPOT and TelcoBridges telecom platform, operators worldwide can deliver IVR and conferencing services simultaneously on thousands of call channels, whether TDM or VoIP, within a familiar standards-based development environment.  The solution was developed for use in telco environments requiring thousands of call channels. VoiceXML and CCXML compliant, the solution supports both TDM (with SS7 and ISDN signaling) and VoIP (using SIP signaling), IVR, third-party automatic speech recognition (ASR) and text-to-speech (TTS) using MRCP, and conferencing. "Interact integrated its patent-pending VoiceXML and CCXML technology with TelcoBridges’ hardware in order to offer the industry’s best solution," said Greg Gissler, Founder, VP and CTO of Interact. "While Interact delivers CCXML/VXML performance in software, TelcoBridges delivers density, scalability and redundancy in hardware. Together, it delivers the most complete and the lowest Total-Cost-of-Ownership solution for the carrier marketplace that is backed by our long history of providing IVR solutions." The TelcoBridges-based Interact solution gives solution providers standards-compliant tools for building carrier-grade infrastructure, or for building voice solutions (IVR, ASR, TTS, conferencing, media servers) for carriers. "Interact has been able to eliminate one of the major roadblocks to the growth of VoiceXML solutions in operator environments: CPU and memory overload in high density and complex call flow environments. Operators worldwide can now benefit from our carrier-grade Tmedia platforms to deliver IVR applications in a CCXML/VXML application development environment," said Gaetan Campeau, President of TelcoBridges.
 |
|
Congratulations to: To view the full list of winners click here |