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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | Indonesia | 18 | 8 | 5 | 31 |
2 | +1 | United States | 8 | 9 | 1 | 18 |
3 | +2 | Portugal | 6 | 3 | 0 | 9 |
4 | +3 | Turkey | 6 | 0 | 2 | 8 |
5 | -3 | South Africa | 4 | 3 | 1 | 8 |
6 | +5 | Japan | 1 | 5 | 0 | 6 |
7 | -3 | Malaysia | 2 | 2 | 0 | 4 |
7 | +7 | Russia | 2 | 2 | 0 | 4 |
9 | +2 | Saudi Arabia | 3 | 0 | 0 | 3 |
10 | New | Philippines | 1 | 1 | 0 | 2 |
11 | -3 | Czech Republic | 0 | 0 | 2 | 2 |
12 | +2 | New Zealand | 0 | 1 | 0 | 1 |
13 | +1 | Hong Kong | 0 | 0 | 0 | 0 |
13 | +1 | Fiji | 0 | 0 | 0 | 0 |
13 | +1 | Brunei | 0 | 0 | 0 | 0 |
13 | +1 | Albania | 0 | 0 | 0 | 0 |
13 | +1 | Singapore | 0 | 0 | 0 | 0 |
13 | -4 | Australia | 0 | 0 | 0 | 0 |
13 | +1 | China | 0 | 0 | 0 | 0 |
13 | +1 | Greece | 0 | 0 | 0 | 0 |
13 | +1 | Spain | 0 | 0 | 0 | 0 |
13 | +1 | India | 0 | 0 | 0 | 0 |
13 | +1 | Palestine | 0 | 0 | 0 | 0 |
13 | +1 | Jamaica | 0 | 0 | 0 | 0 |
13 | +1 | Germany | 0 | 0 | 0 | 0 |
13 | +1 | Brazil | 0 | 0 | 0 | 0 |
13 | +1 | Ireland | 0 | 0 | 0 | 0 |
13 | +1 | Poland | 0 | 0 | 0 | 0 |
13 | 0 | Ukraine | 0 | 0 | 0 | 0 |
13 | -7 | Canada | 0 | 0 | 0 | 0 |
13 | -4 | United Kingdom | 0 | 0 | 0 | 0 |
Best Contact Center | ||
Saudi Arabia Saudi Telecom Mega (Inhouse) | ||
United States Optum Mega (Inhouse) | ||
Turkey AssisTT Mega (Outsourced) | ||
Malaysia Measat Broadcast Network Large (Inhouse) | ||
United States MassMutual Large (Inhouse) | ||
Czech Republic CEZ ZS Large (Inhouse) | ||
Saudi Arabia Human Resources Development Funds Large (Outsourced) |
Best Help Desk | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia PT Bank Mandiri Persero Tbk Large (Inhouse) | ||
Indonesia PT. Infomedia Nusantara Mega (Outsourced) | ||
Russia Teleperformance Russia Large (Outsourced) |
Best In Customer Service | ||
United States Optum Medium (Inhouse) | ||
Turkey Doğuş Otomotiv Medium (Inhouse) | ||
Japan SMBC Nikko Securities Inc Medium (Inhouse) | ||
Malaysia Vads Berhad Medium (Outsourced) | ||
Portugal NOS Mega (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Turkey Turkcell Global Bilgi Mega (Outsourced) | ||
Malaysia Vads Berhad Mega (Outsourced) | ||
Turkey Pronet Ltd. Large (Inhouse) | ||
Japan SMBC Nikko Securities Inc Large (Inhouse) | ||
Czech Republic CEZ ZS Large (Inhouse) | ||
Saudi Arabia Human Resources Development Funds Large (Outsourced) |
Best Technology Innovation - Internal Solution | ||
United States Optum Mega (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Russia Telecontact Mega (Outsourced) | ||
United States 24-7 Intouch Mega (Outsourced) |
Best use of Social Media in the Contact Center | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Portugal NOS Mega (Inhouse) | ||
Indonesia Bank Indonesia Small (Inhouse) | ||
United States Cisco Medium (Inhouse) | ||
Indonesia PT Bank Mandiri Persero Tbk Large (Inhouse) | ||
Portugal Teleperformance Portugal Mega (Outsourced) | ||
Malaysia Vads Berhad Mega (Outsourced) |
Raj Wadhwani 🍁 | ContactCenterWorld Find out more at www.ContactCenterWorld.com/RisingStar March 14, 2024 6:48 AM EST |
Interesting
March 21, 2024 2:54 PM ESTThat's wonderful. 😊
March 24, 2024 10:30 PM EST