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'It gives people I think the opportunity to come together to listen to different ideas.'
VP of Operations'The fact that it's such an important thing in our business. Contact Center World has given the opportunity for myself as well as the other finalists to show their stripes'
Facilitation Manager'I think the awards are recognition of strategy we set a long time ago.'
Managing Director'We love it and this is just a great opportunity, experience to got through.'
Business Service Rep'Most of all the recognition that it allows me to bring back to the people on my team who really do generate the results.'
Response Center Director'What I like about the awards is getting the respect and the recognition from our peers.'
Director, Beneficiary ServicesIt's a great place for everyone to get together and network, but most importantly for us it was more about the journey before we got here.
VP Customer Experience'It's a real motivational driver to be here and it really makes you think about the career you're in and you're progressing through.'
Customer Account Manager'Certainly winning an award is validation of all of the hard work we do.'
Assistant VP Participant Services'People who want to be best in class they've got to look outside of their own idustry and look at contact centers overall and get good pieces of information from each one.'
Corporate VP'It's a really good thing for the morale of the staff to know that they have been selected and they are working within the corporation that has been recognized as one of the best.'
Director'I really like the interaction with all of the participants. We've really got a good opportunity... to sit down and network.'
Workforce Manager'Excellent for those in the inudustry who want to gain ideas on how they can improve'
Manager Customer Operations'We've submitted nominations every year this has existed because we tremendously value the recognition from our esteemed peer group'
Senior VP'Good competition, very well organized, high integrity, great people.'
Director of Center Operations'You have to do something in order to improve. I think this is a really good process. You rethink your strategy in terms of people, elements, technology, system and even the process.'
Manager, Customer Interaction'You get to learn from your industry peers, learn from the best and hear it through their experiences and that I find is always the best way to learn'
Michael McAllister'It's about them and they're going to be very proud of our participation as a group in this event'
Response Center Director'It's very important... To just recognize folks for doing a really good job and taking it back to our agents so that they see and reap the benefits from their everyday work.'
Director, Beneficiary Services'Since it's international, I'm meeting people that I otherwise wouldn't be able to interact with.'
Workforce Manager'You rethink your strategy in terms of people, elements, technology, system and even the process. So this is also a learning opportunity so you know how you can drive your direction.'
Manager, Customer Interaction
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