Frequently Asked Questions |
Here are a list of our most frequently asked questions for those looking
to enter the awards, or entering to be a judge, or those looking to
sponsor. If your query is not listed below, please send us your question.
Entrants:
Judges:
Sponsors:
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ENTRANTS |
How do I enter?
To enter, go
to the Enter Now page, and fill out
the application. This is for your contact details only. Once this
application is processed, your password will be sent to you via email,
and you will gain access to the Awards Login,
where you will enter your entry material. For more information, please
visit The Process page, where you can view
the process of the awards program from start to finish.
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How do I log in to the Awards Login?
Once you have
filled out the entrant's application on the
Enter Now page, and it has been
processed, you will receive your password for the
Awards Login via email. Once you have this password, you have access
to the secure area, and will be able to continue with your application.
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What am I being judged on?
Once your
application has been processed, and you have entered your entry
material, you will be scored by our panel of judges on the questions and
answers portion. If you are presenting
at one of our conferences as well, you will be judged 50% by the judges
on the online content, and 50% by the
delegates at the conference on your presentation. If you are not
presenting at one of our conferences, you will be judged solely by our
judging panel.
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How am I being judged?
Initially all written submissions are judged by a team of experts
around the world. The experts are not consultants and we don't allow any
vendors to be judges. All the judges see is the data - they don't see
your name or company name. The judges score all entrants and the top are
invited to their respective regional conference in June.
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What do I need to do once I've entered?
Once you have
entered, and your application has been processed, you will need to fill
out a questions and answers portion (View
Sample Questions Here). Your
identity and contact information are not given to the judges, and so it
is an unbiased scoring. Depending on the category, you may also be
invited to make a presentation at our upcoming conference.
View Our Categories
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What deadlines do I have to work with?
There are
several deadlines throughout the process, including deadline for entry,
deadline for payment, and deadline for submission of content. Please
click here to find the exact
deadlines for your region.
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How are the finalists chosen?
Each entrant
undergoes scrutiny by a panel of independent judges who will review
the question and answer portion of the entrants’ written submission and score them accordingly. All
information contained in the submission which my reveal the identity of
an individual entrant or company name will be removed from all award
entries prior to judging.
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What do I win?
If you are
voted as the Best in your category, you will win a trophy and a Gold
Medal; 1st & 2nd runner-ups will receive Silver
and Bronze medals and all will earn the right to publicize themselves
and their company as being winners!
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What if I forget my password/login
information?
Go to the
Awards Login page on our website and click “Forgot your username
and/or password? - Click Here
for help.” You will then enter your email address and your password
will be sent to you.
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When do entries have to be entered by?
All entries need to be submitted by 21st
January 2008, and completed in full by 31st January 2008.
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When does the entry need to be completed
by?
By 31st January, 2008.
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I want to enter 2 agents from the same
contact center - what's the entry fee?
The award entry fee covers all 16 different awards for 1 center so if
you have 2 agents at the same center the award entry fee will be payable
twice.
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How many different categories are there?
There are 16 categories. Some are non-presenting; others require the
entrant to present should they be chosen as a finalist.
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If I reach the finals what happens?
If you are a presenting finalist, you will be required to put together a
PowerPoint slideshow - we will issue you the guidelines. You will
present and be available for questions from the audience who will then
vote. Their vote, and your written submissions will be amalgamated to
give an overall score out of 100 and we will award medals based on the
scores. You will also receive a free pass for the day you are
presenting.If you are a
non-presenting finalist, you will be invited to attend the conference
and you can participate in the round-table discussions we have at the
event.
Every finalist will be honored at the
start of the conference, and given a commemorative gift.
At the gala dinner, we will announce the
winners of all the awards and the medal winners will receive a medal and
a certificate. The gold medal winner will also receive a trophy.
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What is the Top 100 Benchmarking Study
all about?
We ask every finalist to participate in the study - we ask for data
which we will gather and share with our readers - no individual's name
will be identified.
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When are the regional finalists named?
The regional finalists will be announced on 31st January 2008 via the
ContactCenterWorld.com website.
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What is the Highly Commended award for?
We are recognizing all the finalists who were identified as being
exceptional, but were not in the top and not up for medal contention.
These Highly Commended winners are recognized at the event and
congratulated in front of all the delegates.
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I have a sales agent and a customer
service agent at the same location - what's the entry fee?
You can enter all 16 categories for the set fee of $195 CAD, so yes, you
can have a sales agent and a customer service agent from the same center
in the program for one entry fee.
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My center is in India, but I am based in
the US - which region should I enter?
You enter the regional awards based on the location of your center, so
in this case you would enter the Asia Pacific Awards.
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What are some of the benefits of entering
the awards?
There are numerous benefits including recognition for you, your staff
and your center, benchmarking against the best in the industry, to learn
from others and to share best practices.
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Are we doing telephone interviews this
year?
As we are attracting more and more international delegates, for many of
whom English is not their native language, we are dropping the telephone
interview and adding more questions to the written submissions.
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I have 2 centers - one in Ontario, and
one in Austin - I want a sales agent from Ontario and a leader from
Austin - what's the fee?
As you have 2 centers, you will pay the entry fee twice i.e. 2 x $195
CAD.
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JUDGES |
How can I be a judge?
This year is
closed for choosing judges. If you would like to apply to be a judge
for the 2008, go to our
Be a Judge page on our website for further information and an
application form. APPLICATIONS ARE AVAILABLE
NOW ON OUR WEBSITE!
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How do I get my free ticket?
Judges will
automatically be entered in our system to receive a complimentary
Value Conference Pass. Judges will need to contact us to confirm
their attendance at the event.
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Will I receive a list of delegates?
No. Delegate
listings are only granted to Gold Sponsors.
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What if I forget my password/login
information?
Go to the
Awards Login page on our website and click “Forgot your username
and/or password? -
Click Here
for some help.” You will then enter your email address and your
password will be sent to you.
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How do I update my profile?
Please email
any changes to your profile to Raj at rajw@contactcenterworld.com.
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Do I get anything to be a judge?
We will
publish your photo, name, and biographical details on our website as an
expert of the industry. You will also receive complimentary conference
tickets and your details will be published in our conference binder.
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SPONSORS |
How can I be a sponsor?
Please go to our website
to request a prospectus and you will immediately receive a downloadable
PDF of our
sponsorship opportunities. Some of the reasons why you should be a
sponsor are:
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Will I be able to speak at the
event?
No, but you
may be able to demonstrate your solutions and services to the attendees
in different ways such as table-top displays, Awards dinner sponsor,
breakfast sponsor, luncheon sponsor, conference bag sponsor, lanyard
sponsor and through networking opportunities.
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What levels of sponsorship are
there?
There are many
different ways to sponsor the World Awards and Conferences.
Opportunities exist to sponsor the Worlds and Regional events with Gold
and Silver level sponsorships as well as several different opportunities
including breakfast, lunch, dinner, break, table, and conference bag or
lanyard sponsors. Gold sponsorships also receive delegate listings from
our conferences approximately 2 weeks after each event.
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What are the benefits of being a
sponsor?
Sponsors are able to
generate new leads and sales by reaching national and international
customers. Your brand can be communicated to the industry’s top leaders.
You will be associated with the Contact enter Industry’s most unique and
exciting event, the ContactCenterWorld.com Conferences and Awards!
ContactCenterWorld.com allows for the perfect venue to introduce new
products and services directly to a targeted industry audience.
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SUBMIT YOUR QUESTION
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Submit
your questions regarding the Contact Center World Awards below, and we will contact you via email with more information.
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