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San Francisco & Pleasanton, CA, USA, July, 2024 - Salesforce (NYSE: CRM), an AI CRM, and Workday, Inc. (NASDAQ: WDAY),  provider of solutions to help organizations manage their people and money, announced plans for a new AI employee service agent that will automate time-consuming tasks, provide personalized support, and surface data-driven insights that help employees work smarter and faster.

The combination of Salesforce’s new Agentforce Platform and Einstein AI with the Workday platform and Workday AI will enable organizations to create and manage agents for a variety of employee service use cases. This AI agent will work with and elevate humans to drive employee and customer success across the business. Powered by a company’s Salesforce CRM data and Workday financial and HR data, the new AI employee service agents have a shared, trusted data foundation to communicate with employees in natural language, with human-like comprehension. As a result, taking action as part of onboarding, health benefit changes, career development, and other tasks will be easier than ever.

"The AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences," said Marc Benioff, Chair and CEO, Salesforce. "That’s why we’re so excited about our new Agentforce platform which enables humans and AI to drive customer success together, and this new partnership with Workday, to jointly build an employee service agent. Together we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently."

"Employees, customers, and financials are the three most fundamental elements of any business," said Carl Eschenbach, chief executive officer, Workday. "By integrating our platforms, datasets, and powerful AI capabilities, Salesforce and Workday are empowering our customers to deliver unmatched AI-powered employee experiences that ultimately lead to happier customers and drive unprecedented business value."

"As a leading global commercial real estate services firm, we are extremely focused on ensuring our employees are supported and engaged, which has a direct impact on client service," said Sal Companieh, Chief Digital and Information Officer, Cushman & Wakefield. "The ability to streamline workflows across two of our most used platforms – Workday and Salesforce – and deliver more personalized AI-powered employee experiences will be a game changer for us."

"The integration of business processes and data is one of the top concerns among C-level execs in an age of AI. Companies will be hard pressed to find any one vendor or partnership that can offer visibility across customer, employee, and financial data – until now," said R "Ray" Wang, CEO, Constellation Research, Inc. "The shared data foundation between Workday and Salesforce will enable these partners to deliver AI capabilities that could completely transform the employee experience to be more personalized, efficient, and impactful – translating to increased business performance across the board."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, July 29, 2024