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Intermedia Cloud Communications Introduces AI Agent Evaluator
#contactcenterworld "Intermedia continues to strive to set a high bar in the contact center industry with its latest AI Agent Evaluator release. This new tool aims to address the perennial challenge of agent performance evaluation by leveraging advancements in AI to provide supervisors with actionable insights," said Jim Lundy, CEO, Founder & Lead Analyst at Aragon Research. "As AI technology advances, tools like the AI Agent Evaluator will increasingly be used for driving efficiency and better experiences in customer service environments." "AI is revolutionizing the contact center industry by enhancing customer experience, optimizing agent supervision and call handling, automating routine tasks, and providing responsive support and predictive analytics," said Irina Shamkova, Chief Product Officer at Intermedia. "With the latest update to our AI Agent Evaluator, we are empowering supervisors to deliver precise and impactful feedback more rapidly, enhancing agent performance and driving exceptional customer experiences. As AI continues to evolve, it promises to bring unprecedented levels of personalization and efficiency to customer service, setting new standards for the industry. At Intermedia, we are dedicated to leading this transformation and enhancing our solutions to meet the ever-changing needs of our customers and partners." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 19, 2024 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |