#contactcenterworld

New York, NY, USA and London, UK, July, 2024 - AVANT, a platform for IT decision-making and Technology Services Distributor, announced a strategic partnership with PolyAI, a provider in voice AI and lifelike automation solutions for the contact center. This partnership will allow AVANT to offer PolyAI's voice assistants to its network of channel partners and customers via its decision-assisting platform, Pathfinder.

"PolyAI's voice assistants are truly world-class, with the potential to transform call center experiences – for both customer and business alike," said Shane McNamara, EVP of Engineering and Operations, AVANT. "We are excited to team with PolyAI to empower our Trusted Advisors to make informed and educated business decisions when selecting best-in-class AI-driven contact center solutions for their customers."

"This partnership is a significant step forward for PolyAI," said Michael Cibelli, VP of Channels at PolyAI. "We chose AVANT due to their dedication to providing today's Trusted Advisors with a robust portfolio of innovative solutions like our customer-led voice assistants. AVANT's commitment to PolyAI was evident from our first meeting and we are excited for the mutual success this will bring to Trusted Advisors and the customers they serve."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk

Date Posted: Monday, July 29, 2024