#contactcenterworld

Gatwick, UK, July, 2024 - Noetica – A British company, developing software products for the global contact centre market is proud to announce that its Founder and Chief Product Officer, Danny Singer, is the recipient of the ContactCenterWorld Industry Champion Award. Independently voted for by members of the contact centre industry across EMEA, the award recognises a 36-year career during which time he has pioneered several globally patented technologies that continue to transform how contact centres operate and engage with customers.

Danny founded Noetica in 1997, breaking new ground by enabling contact centres to replace rigid paper-based call scripts with intelligent Syntheys™ apps that guide and prompt agents through every stage of every call. He then led the company’s research and development in championing responsible outbound calling with SmartBound™ which includes an internationally patented predictive dialler, as well as SNoDrop™ and Live Person Detection (LPD™) technologies, guaranteeing zero abandoned and silent calls whilst maintaining the highest levels of performance.

Today, the technologies developed by Danny and his team are mission-critical to contact centres around the world, whether managing just 10 seats or over one thousand. The company works across the public and private sectors, including housing, insurance, financial services, debt collection, food distribution and healthcare, as well as many leading outsourced contact centre service companies. 

The Individual Industry Champion Award was presented by the President of ContactCenterWorld.com – the Global Association for Contact Centre and Customer Engagement Best Practices – Raj Wadhwani, at its Next Generation Best Practice Conference & Expo in Amsterdam. The annual award recognises the contribution of highly respected individuals who positively influence the growth and development of the contact centre industry in their country.

Wadhwani stated: "Congratulations on being named an Industry Champion by members of our global association ContactCenterWorld.com. Our members (over 230,000 now in 200 countries) vote based on their experience with professionals such as yourself and we are proud to host these awards to recognise you and your success in our fantastic industry."

Danny Singer commented on receiving the award:
"I am immensely proud of the contribution Noetica has made and continues to make to the global contact centre industry. When we started 27 years ago the landscape looked very different. Telephony was the only direct channel of communication for many organisations, and contact centres were perceived as the ‘satanic mills’ of the information age."

Singer concluded: "Noetica solutions have helped these contact centres to transform, enabling them to streamline their telephony infrastructure, embrace new ways of working and customer communication channels, comply with new regulation, and ultimately facilitate more efficient and effective operations, and deliver more productive customer experiences."

About ContactCenterWorld
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free.

About the Global Top Ranking Performers Awards
The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far! Contestants compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals! The awards are 100% fair and unbiased: Sponsors, competitors and partners do not have a judging vote.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.noetica.com

Date Posted: Friday, July 5, 2024