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Changes to the National Call Center – Automated System
#contactcenterworld With the automated system: 1 You will no longer need to wait on hold. 2 For common questions, to update information, or to schedule appointments, you can self-navigate and access information without waiting for an operator. 3 By automating responses to common questions, UNHCR can prioritize urgent needs. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, July 17, 2024 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |