© ContactCenterWorld.com
NERC Unveils Customer Call Centre to Report Unfair Practices by Nigerian Electricity Distribution Companies
#contactcenterworld This move comes as numerous communities across the country have lamented the neglect of DisCos in providing essential electricity infrastructure, leaving many without power for extended periods, some for over a decade. The communities have struggled to replace damaged or vandalised equipment, such as transformers and cables, due to the DisCos' failure to provide necessary support. The call centre aims to provide a platform for residents to report their concerns and push for improved electricity services. In some cases where the residents procured transformers and cables, they still pay DISCOs to install the equipment and energise it. The companies do not refund the cost the communities and electricity customers incurred to provide such equipment or infrastructure. However, electricity tariff is constantly hiked with DISCOs citing cost of maintenance and infrastructure provision. Recently, the Transmission Company of Nigeria (TCN) accused the DISCOs during an inspection of its facilities in Enugu Zonal office of not upgrading and improving on their network infrastructure. The TCN identified the issue as the major reason why some DISCOs do not pick load from their network in many occasions. To address the gap, the regulatory authority NERC has launched a call centre and email address for Nigerian electricity consumers to lodge their complaints. The Commission announced the call centre in a post shared on its official X handle. The post read: "Is your distribution company expecting you to buy transformers, cables or poles? A dedicated email and phone number have been set-up to address this issue; idn@nerc.gov.ng and 07074865354 respectively. "For all other complaints, please use the NERC Call Centre. Call 02013444331 or 09088999244 or send an email to complaints@nerc.gov.ng. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 12, 2024 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |