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Kore.ai's XO Express Offers Smaller Businesses Easy Access to AI Chatbots and Contact Center Capabilities
#contactcenterworld Smaller businesses thrive on strong personal relationships with customers and have a keen understanding of their target market needs. However, they can sometimes face challenges with advanced AI technology enablement due to limited resources and evolving market needs. Kore.ai's XO Express approach brings conversational capabilities within the reach of smaller businesses. It helps them drive better digital experiences, cost efficiency, and accelerated growth without the need for conversational or generative AI expertise. "As an established enterprise tech market leader, Kore.ai is excited to bring advanced AI technology closer to smaller businesses and organizations,"said Kore.ai founder and CEO Raj Koneru. "ChatGPT and GenAI have shown the art of the possible and created excitement everywhere. XO Express turns the experience of building an AI Chatbot into an intuitive and fun-filled one, free of jargon. You don't need to be an expert or understand the intricacies of conversational AI. Anyone with a business idea can access the XO platform to build AI chatbots and create an affordable contact center. It allows smaller businesses the freedom to explore, innovate, and scale amid technological changes and rising customer expectations cost-effectively." "While many organizations are now seeing the value that conversational AI and GenAI solutions can bring to their students, customers and employees, there is usually concern about whether they have the technical skills to create those solutions," said Bret Ingerman, former Vice president of IT at Tallahassee State College, FL. "Kore.ai's new XO Express suite provides an easy-to-use set of tools to create powerful virtual assistants that are accessible via chat and by voice. These tools provide a way for non-technical staff to design interactions between our students and the virtual assistant that can provide answers to their questions and even let them transfer to a human agent. And, because XO Express is built on top of the sophisticated Kore.ai toolset, our technical staff can enhance the virtual assistant by easily integrating with other systems to provide for an even more powerful virtual assistant that can do things for, and on behalf of, our students." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, July 31, 2024 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |