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Five9 Named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software
#contactcenterworld We believe this recognition underscores Five9’s commitment to AI innovation in customer experience (CX). Five9 recently announced GenAI Studio, a solution that can serve as a central hub to build, test, and monitor Generative AI applications, and customize them for the contact center in just a few clicks. Additionally, Five9 last month announced a new integration with Salesforce with the latest release of Service Cloud Voice with Partner Telephony. "As part of the IDC MarketScape research, IDC found that Five9 is a good fit for companies looking to leverage AI and real-time insights to drive operational efficiencies, agent performance, and customer satisfaction," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "Five9 delivers effective AI capabilities across channels and its AI suite of offerings is in a continuous development cycle, emphasizing its ongoing commitment to innovation." "Leveraging AI to power the customer experience is critical for today’s businesses to successfully deliver effortless, personalized and connected omnichannel experiences," said Mike Burkland, CEO, Five9. "We believe that this recognition in the IDC MarketScape as a Leader in CCaaS reinforces our strength in enabling businesses to elevate the customer experience and drive better business outcomes." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, July 17, 2024 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |