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Philadelphia, PA, USA, July, 2024 - ACT (Advanced Call Center Technologies, LLC), a total experience (TX) provider and 100% employee-owned customer experience (CX) provider, is thrilled to announce being named to the Forbes list of America’s Best Employers for Women. Forbes ranked ACT at #87 out of 600 companies on its list that is based on independent third-party research into the employee experience of thousands of employers in the US. This distinctive recognition also ranks ACT as:

#1 ranked business processing outsourcer (BPO) on the list
#2 overall in the Business Services and Supplies category
One of the highest ranked employee-owned companies

The final rankings for Forbes list of America’s Best Employers for Women 2024 were determined through an independent survey of more than 150,000 women working for companies that employ at least 1,000 people within the U.S.

"We are incredibly honored to be recognized by Forbes as one of the best employers for women," said Hunter Croft, ACT President & CEO. "I’m proud to share that 50% of our senior leadership team are women, each an expert in their field, highly accomplished and reputed industry leaders. They bring a wealth of experience, perspective and vision to our team, which is a cornerstone of our success. We know that our diversity makes us stronger and delivers better business outcomes."

The award is presented by Forbes and global data and business intelligence leader Statista. The criteria for the award included working environment, pay equity, parental leave, and the company’s handling of incidents related to sexual misconduct and discrimination. Women surveyed were also asked how likely they were to recommend their employer to others. Analysts also took into account the representation of women in executive and board positions at each company.

"We put an enormous amount of thought and operational design into being a better employer every single day. It means a lot to be recognized on a platform like Forbes, so that our work to create equity and opportunity for women internally can have an impact outside of ACT," said ACT Chief People Officer Adele Fransko. "From forming employee resource groups (ERG) like Women of ACTion, fostering community outreach and engagement in our communities, and providing channels for women to have a voice within our organization, we continuously seek new ways to create opportunities for advancement, growth and success for women."

The rankings placed the greatest weight on survey responses from current employees and former employees, but also factored in feedback from friends, family, and peers familiar with the industry. The 2024 criteria also took into account data from the past three years, giving greater weight to companies that have demonstrated consistently high ratings over time.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.com

Date Posted: Tuesday, July 30, 2024