Originally founded by Raj Wadhwani in 1999 as CallCenterWorld.com, the company changed its focus from call to contact centers in 2001 and evolved into ContactCenterWorld.com.
Today our services to the industry include:
- Online Magazine - Membership based online knowledge and information base
- Conferences & Awards - Top performers in the contact center industry
- Benchmark Studies - Global studies on top performers in the Industry
Online Magazine
We are already regarded by many as the leading online resource for the contact center industry worldwide. The ContactCenterWorld.com website attracts over 7,500 unique visitors every day and has a vast membership of over 110,000 industry professionals in every corner of the world. Our members benefit from an extensive collection of informative articles, case studies, interviews and more. They can also tap into a resource of over 200 industry experts who dedicate time to answer questions at no charge to our members.
Conferences & Awards
When we launched the Contact Center World Awards Conferences - Top Performers we were determined to bring a new dimension to the industry. Whilst there are many national awards programs, we knew that by building on our vast reach and partnering with key industry associations around the world, we could create a unique experience.
Every year we hold our awards programs to identify the Top Outsourcers, Top Industry vendors and top performing contact centers and people around the world. Each program is unique and is unbiased - no industry vendors or consultants are allowed to be involved in judging and our fairness has earned massive respect globally.
Benchmark Studies
In 2005 we set out to develop the industry’s broadest benchmark study. When we launched our first study study we gathered data from contact centers in 50 countries - almost twice as many countries as the other leading studies had accomplished.
Evolving from averages to top performers we now only benchmark the top performers which helps our members know what they need to achieve to be a top performer.
Details of all our products and services can be found on ContactCenterWorld.com
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