TABLE of CONTENTS

BEST CENTER

IN THIS SECTION:
Key benchmark statistics from award winning contact centers, Plus profiles of the top award winning contact centers in the world

BEST TRAINER

IN THIS SECTION:
Key benchmark statistics from award winning trainers, Plus company profile and interview with the best trainers in the world

BEST TECHNOLOGY INNOVATION

IN THIS SECTION:
Key benchmark statistics from award winning contact centers, Plus company profile and interview with executive interviews from award winners

BEST CUSTOMER SERVICE

IN THIS SECTION:
Key benchmark statistics from award winning contact centers, Plus profiles and executive interviews with the best in the world

BEST OUTBOUND CAMPAIGN

IN THIS SECTION:
Key benchmark statistics from award winning contact centers, Plus exectutive interviews with some of the best in the world in the world

BEST AGENT

IN THIS SECTION:
Key benchmark statistics from award winning contact center AGENTS, Plus company profile and interview with award winners

BEST SUPERVISOR

IN THIS SECTION:
Key benchmark statistics from award winning contact centers, Plus interviews and backgrounds on award winning supervisors

BEST COMMUNITY SPIRIT

IN THIS SECTION:
Key benchmarking statistics relating to the community spirit activities of world award winners, Plus interviews and backgrond information

BEST LEADER

IN THIS SECTION:
Key benchmark statistics on the best contact center leaders in the world, Plus Company profile and interview with the world best contact center leaders

TOP OUTSOURCER RANKING AWARDS

IN THIS SECTION:
Companies that specialize in inbound, outbound, or blended outsourcing, had the opportunity to participate in an illustrious, quantitative, and objective study, which is aimed at acknowledging hardworking companies who deserve significant, worldwide recognition.

MEMBERS' CHOICE AWARDS

IN THIS SECTION:
The Best In Class Winners are ranked No.1 in the industry by our members’ and their customers for their products and services in the category shown. They beat all competitors in their respective category for the regions stated which is either Americas, Europe Middle East & Africa (EMEA) and Asia Pacific (APAC). These winners are able to proudly display the winners logo as a testament to being the best.
A First Class award is given to those who have met the minimum requirement for outstanding service - they were not the overall category winner, however are recognized for their achievement.